Customer Support Analyst

Customer Support Analyst
Are you organized, customer service driven, and adaptable? Do you enjoy multi-tasking and problem solving? U.S. Legal Support is seeking a Customer Support Specialist who excels at managing multiple priorities, communicating effectively, and providing exceptional client support. In this role, you'll serve as a liaison between the company and clients/customers for our Remote Depo platform and similar offerings, including Live Litigation and WebEx.

If you possess these qualities, consider joining our legal service team!

ESSENTIAL JOB FUNCTIONS
• Respond to customer inquiries by telephone or email to provide non-technical problem resolution
• Analyze customer service needs and refer to other departments for follow-up as needed
• Assist clients, witnesses, and reporters with starting Remote Depositions as needed
• Maintain extensive knowledge of remote tools, including but not limited to Remote Counsel, Live Litigation, WebEx, and BOX
• Provide accurate, valid, and complete information using appropriate systems and tools
• Work with clients to resolve issues while ensuring all services are conducted with integrity and professionalism

REMOTE DEPO SUPPORT TASKS:
• Create and send Remote Deposition links
• Stay up to date on scheduling changes and standing orders, making appropriate adjustments to all Remote proceeding links
• Assign videographers to remote and in-person proceedings in selected regions

REQUIREMENTS
• High School Diploma or equivalent required
• 2-3 years of customer service experience preferred
• Litigation or legal industry experience a plus

PERKS AND BENEFITS

We provide our Customer Support Specialists with family- and pet-friendly benefits, including Medical, Dental, Vision, Parental Leave, LifeLock, fun company activities, and much more!

8:30 am PST to 5:30 pm PST