Customer Service Representative

Our client, a well-established environmental services company with over 20 years in business, is seeking a Customer Service Representative to join their Dallas team. This is a contract-to-hire opportunity offering long‑term growth potential within a stable and service-driven organization. About the Role The Customer Service Representative plays a key role in delivering exceptional customer experiences. This individual will manage inbound inquiries, proactively identify solutions, and ensure issues are resolved efficiently and professionally. If you have a “figure it out” mindset and thrive in a fast‑paced environment, this opportunity is for you. Key Responsibilities Respond to customer inquiries via phone and email with professionalism and urgency Assess customer concerns, identify needs, and provide effective resolutions Resolve issues quickly while keeping customers informed throughout the process Document interactions and solutions accurately in the CRM system Collaborate with internal departments and external partners to ensure seamless service delivery Monitor open cases and follow up to ensure full resolution and customer satisfaction Generate reports and track service metrics as needed Support field employees by coordinating logistics and shipping materials to stores and drivers Escalate complex issues appropriately while maintaining ownership of the customer experience Qualifications High school diploma or equivalent 2–3 years of customer service or support experience Strong problem‑solving skills with the ability to work independently Excellent phone and email communication skills Ability to adapt communication style and de‑escalate challenging situations Strong multitasking, prioritization, and time management abilities Familiarity with CRM systems (ServiceChannel experience a plus) Working knowledge of Microsoft Excel and ability to learn new software quickly Bilingual skills a plus Benefits While on Contract We offer more than traditional staffing support, including: #J-18808-Ljbffr Frontline Source Group - Nationwide Staffing & Executive Search