Call Center Representative

Join a Fast-Growing National Financial Services OrganizationPHP Agency Fountain Place | Downtown Dallas, TXLooking for more than just another call center job?At PHP Agency, you'll be the voice of a nationally recognized financial services organization, supporting agents across the country. We're looking for energetic, service-minded professionals who thrive in a fast-paced environment and bring professionalism, accuracy, and care to every interaction.Located in the iconic Fountain Place skyscraper in the heart of Downtown Dallas, our team enjoys a modern, collaborative workplace with exceptional commuter benefits, including:Paid onsite garage parking Fully subsidized DART rail access Convenient access via Akard Station and St. Paul Station just steps from the officeWhy PHP Agency?Founded in 2009, PHP Agency is one of the nation's fastest-growing financial marketing organizations, with more than 27,000 licensed agents across 49 states and Puerto Rico. Our agents have helped educate and serve over 450,000 American families with financial protection and retirement solutions. As a proud member of the Integrity Family of Companies, we're committed to innovation, growth, and delivering exceptional customer experiences.What You'll DoAs a Contact Center Representative, you'll serve as a primary point of contact for PHP agents, managing high-volume inbound and outbound calls, emails, chats, and transfers. You'll provide accurate, timely support across insurance-related inquiries, navigate multiple systems and carrier websites, and partner with internal teams to deliver a seamless customer experience.Key ResponsibilitiesRespond to agent and customer inquiries accurately, professionally, and efficiently across phone, email, chat, and transfer channels.Deliver exceptional service by using active listening, empathy, and sound judgment to resolve questions and concerns.Assist with account inquiries, website navigation, product information, service needs, and other insurance-related support requests.Research and document interactions accurately while maintaining updated customer and account information.Use internal systems and carrier websites to research information, troubleshoot issues, and provide timely resolutions.Communicate company updates, product and service information, and policy changes clearly and consistently.Collaborate with New Business, Commissions, Annuities, and other internal teams to identify solutions and support a seamless customer experience.Support team training, onboarding, and continuous improvement efforts as needed.What Makes You a Great FitWe're looking for professionals who genuinely enjoy helping others and can confidently manage multiple priorities in a dynamic environment.Required QualificationsBilingual fluency in English and SpanishExceptional verbal and written communication skillsStrong listening skills and a customer-first mindsetAbility to build trust and rapport quicklyProfessional, patient, and empathetic approachStrong organizational and time-management abilitiesAbility to adapt and thrive in a fast-paced settingComfortable learning new technologies and systems1–2 years of experience in a call center environment or working with multi-line phone systemsStrong troubleshooting and problem-solving skillsPrevious experience in customer service, contact center support, financial services, or insurance is a plusWhat You'll Love About Working HereProfessional office environment in a premier Downtown Dallas locationPaid onsite parking or fully covered DART accessOpportunities to grow within a rapidly expanding national companyCollaborative team culture that values service, accountability, and innovationA high-energy Contact Center environment where no two days are the same and your work directly supports agents across the country.Hands-on exposure to insurance operations, carrier processes, commissions, new business, and annuities—building valuable knowledge across the organization.A supportive team that values collaboration, problem-solving, and helping each other deliver excellent service.The opportunity to build confidence, strengthen communication skills, and grow in a role that keeps you connected to the heart of the agent experience.The opportunity to make a meaningful impact every dayAbout IntegrityIntegrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.