AI Enablement Manager

Job Description The AI Enablement Manager owns the delivery of Crowe’s firmwide AI Enablement strategy within the Studio business unit. This role leads the programs, learning, content, and measurement that drive adoption and effective, responsible use of AI technologies across Crowe’s business units, international affiliates, and select client engagements. The Manager is the connective tissue between Crowe’s internal customers, Studio resources, and external technology partners—setting the enablement roadmap, building the curriculum and community that scale AI fluency, and reporting adoption and impact directly to senior firm leadership. The role carries end‑to‑end ownership: it sets direction, executes, and is accountable for outcomes. Responsibilities Own the Enablement Strategy & Roadmap: set and drive Crowe’s firmwide AI Enablement strategy across internal business units, international affiliates, and select client programs—translating leadership priorities into a concrete, sequenced roadmap and being accountable for its execution. Design & Deliver the Learning Curriculum: own a multi‑level AI training curriculum spanning foundational to advanced skills across the firm’s tool portfolio (e.g., ChatGPT Enterprise, Microsoft Copilot, Claude). Design, facilitate, and continuously refresh workshops, demos, intern programs, and community sessions. Lead the AI Champion Community: run the firmwide AI Guild / champion network—office hours, recurring sessions, and resource sharing—to build the peer ecosystem that sustains adoption beyond live facilitation. Own Enablement Content & Assets: direct the creation and maintenance of enablement materials, guides, reference libraries, the AI Hub / “which tool when” resources, and a short‑form video pipeline (scripting through production and hosting). Own Adoption Analytics & Executive Reporting: produce recurring adoption and usage reporting across the AI tool portfolio for senior firm leadership, and build impact measurement frameworks (baselines, value taxonomy) that translate usage into demonstrable business value. Lead AI Governance & Responsible Use: maintain and evolve the firm’s AI governance framework—autonomy tiers, intake and evaluation, and responsible‑use guidance—partnering with AI Governance, InfoSec, and IT on approvals and policy. Evaluate Tools & Manage Vendor Relationships: lead early testing of new AI tools and features, gather and synthesize user feedback, and manage relationships with technology partners (e.g., Microsoft) and emerging‑tool vendors, feeding requirements back to providers. Shape Enablement Platforms: contribute to the design and content architecture of scalable enablement platforms (e.g., an AI fluency coaching platform) that extend reach beyond instructor‑led delivery. Manage Stakeholders & Advocate: serve as the senior point of contact for AI enablement across business units and represent Crowe’s AI programs in internal and external forums as an advocate for responsible AI innovation and adoption. Lead & Develop Talent: serve as hiring manager and mentor for junior enablement staff and coordinate the work of contributors supporting enablement initiatives. Qualifications 5–8+ years of experience in technology enablement, learning and development, digital or AI transformation, or change management—including demonstrated ownership of programs end‑to‑end. Proven ability to translate technical and analytical concepts for both non‑technical and senior leadership audiences. Hands‑on depth with enterprise AI platforms such as Microsoft Copilot, ChatGPT, and Claude, including practical understanding of effective and responsible use and expertise building custom GPTs, Copilot Studio agents, or equivalent. Track record designing and delivering training, workshops, or change‑management programs at scale. 3+ years of experience owning metrics and reporting, and presenting adoption or impact results to leadership. Demonstrated stakeholder management across multiple business units and with external technology vendors. Strong organizational, documentation, and communication skills with a high attention to detail. Deep passion, curiosity and hunger for continuous learning and experimentation with emerging AI tools—including prompt engineering, context engineering, AI agents, model evaluation, and orchestration. Bachelor’s degree. Preferred Qualifications Experience building or architecting enablement platforms, instructional design, or adult‑learning programs. Experience with AI governance, risk, and responsible‑use frameworks. Hands‑on experience building and deploying production AI agents on enterprise platforms—demonstrated success integrating agents into real business workflows and systems. Experience in the professional services industry, especially audit, accounting, tax, and consulting. 2+ years of people leadership or mentoring experience, including hiring. Experience with internal communications, content creation, or video production. Proficiency with Microsoft Office 365 and collaboration tools (Teams, SharePoint). Benefits Comprehensive total rewards package, including compensation range of $87,200.00 – $179,500.00 per year, and benefits that support well‑being and career growth. Equal Opportunity Employer In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring for work authorization at this time. Crowe employees and applicants are protected under U.S. federal, state, and local anti‑discrimination laws. The firm is committed to a merit‑based hiring process and a fair, inclusive workplace. #J-18808-Ljbffr