Director of HVAC Franchise Operations

Director Of HVAC Franchise Operations (Remote With Some Travel)

Most HVAC companies run on the know-how of a few great people, and it never gets written down. Our client is launching a new residential and light-commercial HVAC brand designed to be different, and we need someone who has spent years in the trade to turn that knowledge into standards, training, and tools that owners can actually use.

What you'll build

• The HVAC operating playbook for a franchise system, from installation and maintenance to diagnostics, quality control, and safety
• Field SOPs, checklists, and decision trees that technicians and office staff use every day
• Training content for owners, managers, and technicians, including webinars, instructional videos, and written guides
• Business guidance that helps owners understand how a technical decision affects margin, callbacks, maintenance agreements, and retention
• Equipment and product guidance that stays objective and based on what operators need

What you'll bring

• 10+ years of HVAC experience across residential and commercial work, with real depth in service, installation, maintenance, and diagnostics
• Experience in some combination of field, operations, and leadership. Ownership or P&L responsibility is a strong plus.
• A genuine desire to teach, whether that's new owners with no trade background or experienced technicians
• Comfort turning tribal knowledge into clear, repeatable systems
• Practical judgment: you know where standards must be strict and where operators need room
• Willingness to travel for training sessions, roughly five days every six to eight weeks, based in Madison, WI

Franchise experience is helpful but not required. We'll teach the franchise side. You bring the HVAC expertise.

How you'll work

You'll be the technical authority for the brand. You'll focus on building the playbook and educating our team and franchise owners. You won't be on sales calls, but you'll be a visible, trusted expert in training and content. You'll report to the founder/leader of the brand and grow into a larger public-facing role over time. You'll also build the team around you as the system grows.

What we offer

• Compensation to $120K to $160K
• Potential equity participation
• Midwest candidates preferred. Remote is possible for the right candidate who's comfortable with light travel.