Project Coordinator

Job Description

Job Description

Project Coordinator  
Clovis, CA | In Office 
Kotman Technology 

At Kotman Technology, successful projects don't happen by accident. Behind every hardware deployment, Microsoft 365 migration, and infrastructure upgrade is a coordinator ensuring the right people, schedules, materials, and communications come together at the right time. 

We're looking for a Project Coordinator who thrives on organization, communication, and follow-through. You'll serve as a key connection point between clients, engineers, vendors, and project management, ensuring projects stay on track and clients stay informed. 

This role combines project coordination, scheduling, client communication, and occasional service dispatch support. If you're someone who enjoys creating order from complexity, keeping multiple priorities moving, and making sure nothing falls through the cracks, we'd love to meet you. 

What You'll Do  

Project Coordination  

• Coordinate project activities from kickoff through completion. 

• Schedule project work, engineer resources, client availability, and vendor timelines. 

• Verify hardware, licensing, and project dependencies before implementation begins. 

• Maintain accurate project status, documentation, and timelines in ConnectWise PSA. 

• Track project milestones and proactively address risks or delays. 

Client Communication  

• Serve as the primary coordination point of contact for active projects. 

• Provide proactive updates so clients always know where their projects stand. 

• Respond to client questions promptly and professionally. 

• Help manage expectations around timelines, scheduling, and scope changes. 

Scheduling & Dispatch Coordination  

• Manage scheduling across multiple departments and technical teams. 

• Monitor and action Scheduling Required, Customer Updated, Waiting, and Past Due tickets throughout the day. 

• Rearrange engineer calendars and priorities as project needs evolve. 

• Support Service Dispatch during vacations, coverage gaps, or high-volume periods. 

• Ensure work continues moving efficiently while balancing client expectations and resource availability. 

• Meet and maintain established department KPIs and service standards. 

Process & Continuous Improvement  

• Document and improve project and coordination processes. 

• Identify opportunities to improve efficiency and client experience. 

• Participate in team meetings, training, and professional development opportunities. 

• Help improve service delivery consistency across departments. 

What Success Looks Like  

• Projects are scheduled accurately and move forward without unnecessary delays. 

• Clients feel informed and confident throughout the project lifecycle. 

• Engineer schedules are optimized and work remains balanced. 

• Customer Updated and Scheduling Required tickets are addressed quickly. 

• Documentation is accurate, current, and useful. 

• Team and departmental KPIs are consistently achieved. 

What You'll Bring  

Required  

• Must safely pick up, carry, and move objects weighing 50 pounds during your shift 

• Excellent written and verbal communication skills. 

• Strong organizational and multitasking abilities. 

• Experience coordinating projects, resources, schedules, or service delivery activities. 

• Ability to manage competing priorities in a fast-paced environment. 

• Strong attention to detail and follow-through. 

• A proactive mindset and sense of ownership. 

• Commitment to providing an exceptional client experience. 

Bonus Points  

• Experience working in a Managed Services Provider (MSP) environment. 

• Experience using ConnectWise PSA. 

• Familiarity with Microsoft 365, networking, infrastructure, or other technical projects. 

• Project coordination or project management experience. 

Benefits & Perks  

At Kotman, we believe doing great work shouldn’t mean putting life on the back burner. We offer benefits and flexibility designed to support our team members and their families—at work, at home, and as they grow their careers. 

Health & Financial Well-Being  

• Company-paid medical, dental, and vision coverage for employees. 

• Kotman pays 50% of dependent health coverage premiums. 

• Medical plans include no-cost preventive care and convenient virtual care options. 

• 401(k) with a 5% employer contribution. 

• 401(k) eligibility after six months of employment, with immediate vesting once eligible. 

• Company-paid life and AD&D insurance. 

• Employer-provided identity theft protection through Zander. 

Time for Life Outside of Work  

• Paid time off that grows with tenure. 

• Eight paid company holidays each year. 

• Flexible scheduling and hybrid work opportunities when business and role requirements allow. 

• Access to California Paid Family Leave wage-replacement benefits for eligible employees, including time to bond with a new child through birth, adoption, or foster care placement. 

• Confidential employee assistance and family support resources available 24/7. 

Growth & Development  

• Training resources, learning platforms, and certification opportunities. 

• Clear career development opportunities through the Kotman Career Progression Matrix. 

• Ongoing coaching and professional development. 

• Opportunities to grow your skills and advance your career within Kotman. 

What We Believe at Kotman  

We're building a best-in-class MSP in Central California, and we believe great companies are built by great people who share common values. We hire for character, invest in growth, and create an environment where people can do meaningful work alongside teammates they genuinely enjoy. 

If you're looking for a role where organization matters, client experience matters, and your work directly contributes to successful project delivery every day, we'd love to meet you. 

Apply today and help us deliver exceptional technology experiences for our clients!