Customer Service Representative - State Farm Agent Team Member

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Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Dental insurance
• Vision insurance

ABOUT OUR AGENCY: I opened my agency in 2010 after spending many years in State Farm leadership, bringing a strong foundation in mentoring, operations, and service into agency ownership. I earned my marketing degree from the University of Texas, and outside the office I enjoy golfing, gardening, and spending time in the mountains, on the lake, or out boating.


Our team of six works closely together and takes pride in being deeply connected to the community we serve. We stay highly involved within a 10-mile radius of the office, with a strong focus on local schools - supporting fundraisers, sponsoring teams, serving on boards that helped develop parks, and even bringing coffee to teachers as a small way to say thank you.

We offer time-and-a-half pay for events, a Simple IRA, health benefits, licensing reimbursement, and a strong emphasis on work-life balance. Our culture is centered on having fun while helping others and making a real difference - for our customers, our community, and each other. We're looking for self-motivated, action-oriented people who enjoy interacting with others and want a career that truly matters. Experience isn't required; confidence, curiosity, and a desire to help people go a long way here.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Sage Kohler - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.


We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.


RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $38,000.00 - $45,000.00 per year


We're Hiring!

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We want to work alongside those who are equally committed to excellence and personal achievement. If you want to work in an environment that is fun, challenging, and rewarding, then Sage Kohler - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency

• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, College Planning, and Renters Insurance.
• Our office is located in Knoxville -Hardin Valley.
• We currently have 6 team members at our agency.
• We have over 50 years of combined insurance experience in our office.
• Our agency has received awards including: Ambassador Travel, Legion of Honor, National Quality Award, and Golden Triangle

If you want a career, not a job, then we encourage you to apply

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.