Program Manager

1.0 FTE Full time Day - 08 Hour (R2657365) Hybrid 108610039 Activations and Operational Integrations Business & Administration – Palo Alto, CA, 3430 W Bayshore Rd. Locations: Stanford Health Care – Palo Alto, CA. Day - 08 Hour (United States of America) This is a Stanford Health Care job. Stanford Health Care’s mission is to heal humanity through science and compassion, one patient at a time. We are seeking detail‑oriented, proactive, and tech‑savvy individuals who thrive in a fast‑paced environment to join our team. If you’re the best at what you do, come work at Stanford Health Care. Lead high‑impact programs that elevate care and operational excellence. The AOI team delivers integrated program and project management across space activations, hospital tours, and facilities governance. Through standard work, proactive risk management, and strong cross‑functional partnership, AOI ensures seamless alignment between facility capabilities, workflows, and stakeholder expectations. The Ideal Candidate Brings Experience leading complex programs in healthcare or large operational environments Strength in performance tracking, process improvement (A3 or similar), and program execution Ability to influence and align cross‑functional stakeholders Knowledge of compliance, quality, and regulatory standards Strong communication, analytical, and leadership skills with a focus on driving results What You Will Do Provides program leadership for assigned functional and cross‑functional program improvement efforts. Manages, assesses, and documents program improvement efforts and scope using standard A3 template. Defines project scope, goals and deliverables that support business goals in collaboration with management and other stakeholders. Implements quality control measures to ensure project and participant compliance with department, hospital and University policies, and government codes and regulations. Coordinates and participates in staff training and competency assessments for program equipment, supplies, and techniques. Develops unit programs, roles/responsibilities, and program algorithms as appropriate. Reviews reports related to participant performance and provides additional coaching and/or training, as needed. Tracks advancements in equipment technology, makes recommendations for additional or replacement equipment, and coordinates equipment trials. Conducts rounds to all patient care areas for consultation, coaching, promotion of program goals and a safe environment. Works with program champions, vendors and related hospital departments to develop and distribute publicity materials for the program. Works collaboratively with organizational stakeholders such as the Department of Nursing, Occupational Health, Rehabilitation Services, Patient Transport, Security Services and other departments to ensure consistent application of program practices across all groups. Serves as a member of a program committee, reports results to Senior Leadership, and attends unit‑based meetings to address program issues. Maintains data related to program implementation and injuries, including injury expense reduction, and maintains quarterly dashboard of outcome/process metrics. Coordinates all interdisciplinary communication efforts regarding the program, including paper forms and patient handouts. Manages program design and structure to align with organizational key initiatives and projects within the assigned group, and develops strategic input for the Director regarding business objectives of clients for both current and future projects. Partners with Operations Manager(s) to identify and develop leadership needs and internal capacity of the department and facilitates strategic changes in project scope or assignment across the team. Coaches and mentors department staff through change processes and cycles of continuous improvement. Works with various departments and physician groups, develops relationships with key stakeholders, and understands their departmental workflows. Prepares and maintains accurate, coherent, timely and auditable project records and cost estimates within department guidelines. Specifically for Facilities Services employees: This position may require on‑call availability during non‑standard hours, including nights, weekends, and holidays, to meet business needs and respond to emergencies as necessary. Education Qualifications Bachelor's degree in a work‑related discipline or field from an accredited college or university. Experience Qualifications Two (2) to three (3) years of progressively responsible and directly related work experience. Required Knowledge, Skills and Abilities Demonstrated ability to act as a thought leader and operational expert for assigned areas. Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising. Demonstrated experience developing effective written communications, reports and summaries. Ability to establish and maintain effective relationships with diverse groups, including individuals at all levels within and outside the organization. Ability to plan, organize, motivate, mentor, direct and evaluate the work of others. Ability to influence others. Knowledge of Lean, Just‑in‑Time (JIT), Six Sigma and/or Agile/Scrum techniques. Knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Visio, Access, Project, Outlook). Knowledge of principles of business and management strategic planning, leadership development, and education techniques. Licenses and Certifications PMP – Project Management Professional preferred. Commitment to Providing an Exceptional Patient & Family Experience Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C‑I‑CARE standards for all patients and families. Equal Opportunity Employer Stanford Health Care is an equal opportunity employer. We value diversity and are committed to equal opportunity and non‑discrimination in all of its policies and practices, including employment. We do not discriminate on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national origin, medical condition, veteran status, etc. Qualified applicants with criminal convictions will be considered after an individualized assessment. Base Pay Scale Generally starting at $66.52 – $88.14 per hour. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage. #J-18808-Ljbffr Stanford Health Care