Patient Access Specialist

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.The Patient Access Specialist is responsible for the smooth operation and flow of patients within the registration area. This includes greeting patients, providing information, answering phones, registering patients and entering exam orders as required. They are also responsible for obtaining all demographics, insurance information, appropriate codes, and authorizations from patients (or their representatives) and physicians in a courteous and efficient manner for billing. Other duties pertinent to optimal patient experience, patient flow, and efficient staff utilization are also expected.Schedule: 25-30 hours/week, primarily Saturday and Sunday with occasional weekday coverage from 7:00am - 7:00pmSchedule is subject to change based on business needs.Location: 4747 Arapahoe Ave., Boulder, CO 80303Primary Responsibilities:Interview patient to obtain demographic, billing, and insurance information and complete all registration stepsLocate and process provider requisitionsDetermine insurance eligibilityDetermine patient payment and collect payment on insured and self-pay accountsObtain signatures for necessary paperwork including, but not limited to, financial agreements and medical release, etc.Demonstrate thorough knowledge of EMTALA regulationsProblem solves account registration issues when working reports and/or patient concernsPrioritize work according to departmental needMaintain proficiency on all necessary software modulesExercise good judgment in referring complex situations to the appropriate leadership team memberRespond to patient questions, concerns and feedback, referring them to appropriate lead or supervisorResponsible for meeting all competencies as listed on the Competency Based Orientation and regularly scheduled competency check-offsEmployees are expected to comply with all regulatory requirements, including Joint Commission StandardsIs familiar with organization, department, and job specific Environment of Care areas, including Life Safety, Utilities Management, Hazardous Materials communications, Emergency Preparedness, Infection Control, and Medial Equipment failureMust adhere to Universal Precautions which includes: a) The use of protective barriers as appropriate; *gloves *masks *gowns *pocket masks *safety glasses, b) Handling and disposing of infectious waste appropriately, c) Hand washing as appropriateKeep up to date with all hospital policies and proceduresAssist with coverage of open shifts when neededAttend staff meetings and all mandatory meetings as requiredComplete required hospital-wide trainings as requiredReport all supply needs, work related problems, or injuries to leadershipRead and return all e-mail, phone callsResponsible for time keeping, clocking in and out according to established guidelines, as well as, reporting absences, leaves, and tardiness according to policyEnsure that all supplies and forms are stocked in the areaAssists with other duties as requestedYoull be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma/GEDAbility to work Wednesday & Thursday from 7:00am - 5:30pm, Friday from 7:30am - 6:00pm and Saturday from 7:00am - 3:00pmPreferred Qualifications:Experience with Microsoft Office productsExperience in Customer Service RoleExperience with Medical RecordsExperience in a Hospital Patient Registration Department, Physician office or any medical settingExperience in insurance reimbursement and financial verificationExperience in requesting and processing financial paymentsWorking knowledge of medical terminologyUnderstanding of insurance policies and proceduresAbility to perform basic mathematics for financial paymentsSoft Skills:Strong interpersonal, communication and customer service skills Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, youll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.RPO #RED