Service Advisor

McGrath Acura of Downtown Chicago is expanding its customer service team. Our main objective as Automotive Service Professionals is to do everything in our power to ensure our customers are driving a safe and reliable vehicle. We want to hire service advisors who are extremely customer-focused and want to build long-term relationships. If you are looking for an opportunity with excellent career growth while working for a company that treats their employees like family then join our team and help us grow to the next level!

BENEFITS

• All Sundays Off
• 401(k) 50% Match
• Health & Dental Care
• Holiday Bonus Pay
• Progressive, Rewarding Pay Plans
• Top Performing Long-Term Employees Receive Promotion Opportunities
• Two Weeks Paid Vacation After Two Years

RESPONSIBILITIES

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

REQUIREMENTS

• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Above-average energy level
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs

EEOC Statement: McGrath Acura of Downtown Chicago is an equal opportunity employer and does not discriminate against applicants or employees based on age, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation, or any other applicable legally protected characteristics. All qualified applicants will receive consideration for employment without regard to any of these characteristics. If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.