Retail Supervisor

Job Description

Job Description

Reports to: Store Manager

As a Shift Supervisor, you will be part of the store’s management team. You will supervise store personnel, open the store and be the key holder/supervisor on duty. We want you to help train and coach the store associates, model how to greet and assist our donors/customers, help address complaints/challenges from the team, and keep an eye on the stores overall merchandising, floor maintenance, appearance and cleanliness.

Responsibilities and Duties:

As part of our Store Management team, everything you do has a specific purpose that links productivity to business results in your store.

• Your role is to lend support to management for the sales floor, cashiers and select administrative functions.
• Responsible for the overall management and direction of cashiers and sales floor team members in accordance with policies, procedures and applicable laws.
• Accountability for verifying and documenting all cash management activities including counts, deposits, drops and petty cash as well as the overview of discounts, refunds, credits and audit balancing.
• Customer Service - Meet customer needs with a smiling face and remember that the customer always comes first. Always make our customers know that they are important and special to us. Handle all customer questions and concerns.
• Ensures company records are completed, organized, retained and safeguarded in accordance with company policy and procedure and applicable laws.
• Ability to create a teamwork atmosphere throughout the store and ensure a positive work atmosphere where team member contributions are valued.
• Deal with performance concerns promptly, directly, fairly, and respectfully while maintaining a solutions based focus

Qualifications:

• Must be at least 21 years of age
• Excellent interpersonal customer service skills with a high level of diplomacy
• Above average written and oral communication skills
• Ability to set priorities, meet deadlines and multitask while working on a team or independently with minimal supervision
• Ability to identify opportunities, recommend solutions, make or influence decisions

Physical Skill Requirements

• Lifting and carrying up to 10 pounds
• Pushing and pulling 4-6 pounds or force
• Standing 80% of the time
• Repetitive use of the hands -70% of the time
• Reaching overhead -20% of the time
• Pushing and pulling -30% of the time
• Bending and crouching -40% of the time
• Grasping items with hands -70% of the time

Position Qualifications:

• Ability to work in a fast paced environment
• Ability to communicate with floor supervisors and co-workers
• Demonstrated ability to meet deadlines
• Ability to stand up at least 8 hours a day
• Ability to lift up to 50 pounds and push/pull up to 100 pounds when necessary
• Certification on packing machine and/or forklift
• Ability to speak conversational English
• Adhering to company attendance requirements

Education and Experience:

• High school diploma or equivalent
• 1 year of supervisor experience
• 2 years in retail management preferred