Client Relationship Manager

Client Relationship Manager

The community is the creative and business partner for the new mainstream, growing brands through culturally honest creativity. A global creative agency founded in 2000 and with offices in Miami, New York, Buenos Aires and Mexico City, the community is made up of individuals representing more than 30 nationalities, with over 75% of employees self-identifying as diverse. Current clients include Verizon, Walmart, Volkswagen, Bath & Body Works, AutoZone, Porsche Latin America, and more. The community was recognized as one of the "Top 25 Agencies of the Last 50 Years" by Campaign. Ad Age honored the community 9 of the last 13 years (including top 10 A-list, Multicultural Agency of the Year, Agency to Watch, and Standout). This past year, the agency was selected by both Adweek (2023) and Ad Age (2024) as Multicultural Agency of the Year. Additionally, in 2022, the agency was included in Fast Company's Most Innovative Companies in Advertising Lis, and in 2019, it was named one of Ad Age's "Best Places to Work," and listed as one of the world's "Fastest Growing Agencies" by Adweek. The community's work has been recognized by all the industry's most prestigious award shows, earning, among others, 11 Grand Prix.

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Overview

Client Relationship Manager (aka Account Executive)

Core Responsibilities:

• Build and maintain strong day-to-day relationships with junior and mid-level client partners, serving as a trusted, responsive point of contact.
• Develop a deep understanding of the client's business, competitive landscape, and industry trends—and translate that into actionable guidance for internal teams.
• Proactively manage timelines, budgets, and priorities (in partnership with PMs) to ensure seamless delivery and no surprises for clients or internal stakeholders.
• Capture and synthesize key meeting outcomes, translating discussions into clear next steps, responsibilities, and aligned actions across teams.
• Partner with internal team leads to support the creative process - including the briefing of media, creative, and strategy teams, ensuring clarity and continuity from brief through execution.

AI-Enabled Execution + Human Leadership:

• Leverage AI tools to streamline core workflows (meeting notes, status tracking, timelines, and documentation), increasing speed and accuracy.
• Apply human judgment to refine AI outputs—ensuring all client-facing materials are accurate, nuanced, and aligned to client expectations.
• Elevate beyond task management by focusing time on relationship-building, communication, and proactive problem-solving.
• Identify opportunities to use AI to improve team efficiency and output quality, while maintaining a high standard of human oversight.
• Serve as the "quality control layer" between AI-assisted outputs and client delivery—ensuring work feels thoughtful, tailored, and insight-driven.

Team & Collaboration:

• Act as a connector across disciplines—ensuring media, creative, and strategy teams are aligned and set up for success.
• Support a positive, solutions-oriented team environment, helping unblock challenges and keep work moving forward.
• Contribute to a culture of clarity, accountability, and continuous improvement in how we work.

Qualifications

Requirements:

• 1–3 years of fast-paced advertising agency (or equivalent) experience in account management or client services.
• High attention to detail with strong organizational skills.
• Excellent verbal and written communication skills, with confidence interacting with clients.
• Proficiency in Google Workspace (Slides, Sheets, Docs).
• Curiosity and openness to leveraging AI tools to enhance productivity and ways of working.

Additional information:

Our Publicis Groupe motto "Viva La Différence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact View email address on click.appcast.io . All your information will be kept confidential according to EEO guidelines.

Compensation Range: $50,065 - $63,200 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 6/15/2026.