Associate Director, Business Systems Analysis

When you join VerizonYou want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.What you’ll be doing…As an Associate Director - Systems Analysis, you will lead a team of principal engineers developing and delivering new products & capabilities for the Verizon Value Organization (VVO). Additionally, you’ll be the glue across various business, technical, and external teams to ensure that the design & requirements will meet or surpass desired business outcomes. You’ll also be partnering closely with VVO Agents, National Retailers and vendors in the Indirect channel. Lead and develop a team of principal engineers, guiding them to help create requirements and business cases to support the development of new product builds & enhancementsServe as the directly responsible individual for systems vendor management & integration planning Manage a multi-year roadmap for technology solutions & product enhancements Develop both internal and external communications for enhancements and updates, collaborating closely with Sales Operations teams Balance stakeholder needs against short/medium/long term strategic business objectivesOwn the development of detailed architectural and user-experience requirements for proposed enhancements; including (but not limited to) opening Jira user stories, requirements gathering/vetting, stakeholder reviews, story grooming, and testingCollaborate with cross-functional teams in technical and non-technical roles, using Agile principles to achieve results quickly and solve short-term & long-term solutionsEnsure that Value Indirect systems are able to support and help exceed KPI targets set by the businessLeverage AI and emerging technologies to develop best in class in-store hardware/software solutionsLead the development and management of multiple business platforms including CRM, product catalog, and point of activationIdentify opportunities to streamline and reimagine products to optimize the customer and partner experienceMaintain positive, productive relationships with multiple external partners/vendorsPull in the right people to build working teams, identify requirements, and ensure successful and efficient executionWhat we’re looking for…You are a resourceful, detail-oriented leader who thrives on navigating complex operational landscapes and driving organizational change. You excel at rapidly evaluating the operational impact of new initiatives and adjusting approaches to minimize disruption while staying focused on key goals. You effortlessly build rapport across all organizational levels to deliver results. You’ll need to have:Bachelor’s degree or four years of comparable work experience.Eight or more years of relevant work experienceExperience managing complex programs and projects with technical and system requirementsExperience working in and supporting any Consumer customer-facing channels such as Indirect, Retail, Digital, Customer Service, and/or Inside SalesProven ability to build strong relationships, navigate cross-functional dynamics, and influence key stakeholders and senior leadership using data and strategic expertise Proficient with Google Workspace, Jira, Confluence, Asana and SlackEven better if you have one or more of the following: Experience managing Agent, National Retail, and vendor partners, as well as experience in the Value segment. Strong business acumen, with broad understanding of business operationsAbility to facilitate collaborative resolution of differences with a “win-win” approach Experience managing API integrationsKeen understanding of emerging technologies that affect store operations and customer experienceWorking knowledge of Artificial Intelligence, Systems of Insight, Graphic User Interface Development and Deployment, Machine Learning and Robotic ProcessingWhere you’ll be workingIn this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.Scheduled Weekly Hours40Equal Employment OpportunityVerizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.Benefits and CompensationOur benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $126,000.00 - $242,000.00.SummaryLocation: Basking Ridge, New Jersey; Alpharetta, Georgia; Irving, Texas; Miami, FloridaType: Full time