Manager, Customer Master / MDM Platform

Manager, Customer Master Platform

Trimble is building a unified Customer & Account Master platform to power a true Customer 360 view of our customers.

The Manager, Customer Master Platform leads the design, build, and operation of Trimble's Customer Identity Engine — the enterprise platform responsible for creating and maintaining a trusted, unified customer identity across all systems.

This is a technical, platform-focused leadership role accountable for the architecture, execution, and continuous evolution of our master data capabilities. This role partners closely with Trimble's Data Management Office (TDMO), which defines enterprise data standards, policies, and stewardship models.

Key Exciting Responsibilities:

• Design and implement Trimble's enterprise Customer & Account data model within the MDM platform.
• Configure and optimize match, merge, and survivorship logic.
• Maintain entity resolution frameworks (deterministic and probabilistic matching).
• Implement and maintain customer hierarchy structures (legal, commercial, operational).
• Ensure scalable architecture to support global growth and increasing data volumes.
• Lead configuration and implementation of enterprise MDM tooling (e.g., Tamr, Informatica, Reltio, Semarchy, SAP MDG, or similar).
• Ensure high availability, performance, and system reliability.
• Architect and manage integration between Customer Master and enterprise systems both upstream and downstream (CRM, ERP, Data Warehouse, IAM, etc.)
• Design API-first and event-driven integration patterns.
• Own the end-to-end technical delivery of the Customer Master platform.

• Lead and grow a cross-functional team including architects, platform and data engineers
• Plan and execute incremental delivery using agile practices.
• Translate ambiguous business use cases into prioritized technical backlogs.
• Manage external implementation partners and vendors while retaining internal ownership.
• Establish development standards, CI/CD practices, and operational readiness.
• Manage platform upgrades, releases, and vendor engagement.
• Establish environment management (Dev/Test/Prod) and release processes.

The role works in close partnership with TDMO (Trimble's Data Management Office) and other business stakeholders

• TDMO defines enterprise data standards, policies, stewardship models, and critical data elements.
• Customer Master implements those rules within the MDM platform and enterprise integrations.

This role does not define governance policy. It translates governance-approved standards into scalable, production-grade system capabilities.

Essential Skills & Experience

• 7+ years of experience in building out enterprise systems, data platforms, and master data initiatives, from a hands-on prospective
• Hands-on experience with at least one enterprise MDM platform (e.g., Informatica MDM, Reltio, Semarchy, etc.).
• Strong understanding of:
• Customer domain modeling
• Match & merge strategies (deterministic + probabilistic)
• Survivorship rules
• Cross-reference & identity resolution patterns
• Account hierarchy management
• Stewardship workflows
• API-first architecture thinking & Event-driven integration (CDC, streaming, pub/sub)
• Translating enterprise data standards into executable platform rules
• Designing data quality metrics and stewardship operating models
• Managing roadmaps and agile delivery practices with evolving requirements
• Vendor and stakeholder management skills with strong collaboration
• Driving alignment with other groups and managing system boundaries effectively
• Familiar with system integrations both upstream (CRM, ERP, etc.,) and downstream (Data warehouse, IAM etc.,)
• Good people leadership and team building skills
• Strong execution leadership with the ability to identify obstacles early and ensure steady, continuous delivery against commitments

Bonus Points For

• Experience with modern cloud data platforms like Snowflake.
• Experience in large, matrixed enterprise environments.
• Exposure to AI-assisted matching or advanced entity resolution techniques.
• Exposure to data governance frameworks and stewardship operating models.

Logistics:

• Location: Westminster, CO, Dayton, OH, Lake Oswego, OR - Onsite, or US-remote
• Travel Requirement: 10%

Why You'll Love Working With Us

At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.

Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."