Account Executive

Who We Are

At Encore Fire Protection we are proud to be the east coasts largest full-service fire protection company serving over 90000 customers from Maine to Louisiana. With a team of over 2200 dedicated employees we provide innovative customized fire suppression fire sprinkler and fire alarm solutions that protect lives and properties every day.

Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth innovation and maintaining a culture that thrives on success and commitment to safety. Our missionTo be the best fire protection company the industry has ever seen.

The Opportunity

Externally this position is called Account Executive. Internally its referred to as SOW short for Share of Walletbecause the focus is on expanding existing customer relationships rather than pursuing a long list of new accounts. You will partner with current Encore customers to expand services secure renewals add new locations and become their go-to resource for all things fire protection.

These are not cold leads; you are stepping into established relationships where Encore has already proven our value. Your mission is to deepen that trust uncover new opportunities and keep the partnership moving forward year over year.

Success in this role comes from connecting with customers. If you enjoy helping customers asking good questions and spotting opportunities where others see routine work this role will feel like a strong fit.

Key Responsibilities

You focus on the customers already in your book of business making sure they stay with Encore grow with Encore and think of Encore first when new needs come up. On any given day that means tracking renewals uncovering cross sell and upsell opportunities across services and locations and coordinating with internal teams so what we promise is what gets this role you will:

• Manage a defined book of existing customers with a focus on expansion retention and referrals.
• Identify upsell and cross-sell opportunities across systems locations and services for example inspections service monitoring and projects.
• Own the renewal process tracking contract terms and dates and engaging customers early to keep agreements current.
• Source and track public and private bid opportunities tied to your accounts so we stay ahead of upcoming work.
• Act as a trusted advisor and primary point of contact for your customers helping them navigate questions and decisions related to fire protection.
• Collaborate closely with service installation and operations teams to ensure a smooth consistent customer experience from proposal through delivery.
• Build review and coordinate proposals and supporting documents in partnership with internal teams.
• Keep your activities pipelines renewals and follow-ups organized and up to date in HubSpot our CRM.

What You Bring to the Table

• Three to five years of professional experience ideally in sales account management customer success or other service-based roles
• Excellent communication skills including clear verbal and written communication with both internal teams and customers
• Comfort working with tools such as Excel and PowerPoint or Google Sheets and Slides to track activity and support proposals
• Strong organization and attention to detail with the ability to manage multiple accounts renewals and follow-ups at the same time
• A self-starter mindset with a team-first attitude high level of ownership and willingness to learn and adapt as the business evolves

What Will Make You Stand Out

• You have experience using CRM software and experience with HubSpot is considered a strong plus.
• You have experience working in a private equity-backed environment where KPIs growth targets and value creation plans are a regular part of the conversation.
• You have prior experience in fire protection life safety building services facilities management or another recurring service-based industry.
• You are familiar with ServiceTrade or similar industry specific service platforms.
• You have exposure to sales tools such as Dealhub Convex Atlas or ZoomInfo to support account planning and opportunity identification.
• You have a bachelors degree in business marketing communications or a related field.

Beyond the Paycheck

At Encore were all about creating a culture where success is celebrated. We recognize that our work makes peoples lives safer and we reward those who contribute to our growth. Heres what you can expect:

• Competitive Salary : Compensation commensurate with your experience with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.

• Purpose-Driven Work Environment : We believe in working smarter not harder. Youll be part of a culture that values results and we empower our team to focus on impactful work.

• Flexible Dress Code : Upon joining youll receive branded Encore swag and we believe in dressing for the objective not the occasion. Most days you can enjoy a casual work environment but well dress up when the situation calls for it.

• People-Focused Culture : We know our greatest strength is our people. Thats why weve built a culture that encourages experimentation learning and improving together. Youll have the space to share your ideas and help shape a company that is constantly growing.

• Tools for Success: Access to leading-edge web-based productivity tools.

• Health and Wellness : Comprehensive medical dental and vision coverage to keep you and your family healthy.

• Retirement Planning : Participation in our Fidelity 401(k) plan with a company match helping you save for your future.

• Life Insurance : Company-paid life insurance policy of $50000 to give you peace of mind.

EEO Statement

At Encore Fire Protection we protect people and property and that starts with how we treat each other. We are an Equal Opportunity Employer and welcome applicants of all backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity national origin age disability veteran status status as a protected veteran genetic information or any other characteristic protected by applicable federal state or local law. If you need a reasonable accommodation at any point during the application or interview process please let us know at .

Required Experience:

IC