LEAD TECHNOLOGY ADVOCATE - CAMBRIDGE, MA

Position Title

LEAD TECHNOLOGY ADVOCATE - CAMBRIDGE, MA

Salary $70,000 - $80,000 Job Summary The Lead Technology Advocate has oversight of the daily operation, coordination, execution, and support of the audiovisual systems and requirements of executive, educational, and routine meetings in a fast‑paced, customer‑service focused conference center environment. Key Responsibilities Oversee testing, maintenance, asset management, operation, and tear down of audiovisual (AV) and videoconference (VTC) equipment, including video data projection systems, computers, audio‑ and videoconference equipment, microphones, video cameras, audio systems, and integrated AV systems. Provide best‑effort assistance to fulfill any audiovisual technical requirements as assigned. Provide a monthly report containing room usage data, open action items, equipment maintenance, and upcoming preventive maintenance schedules. Maintain the process used to create trouble tickets, customer issue resolution logs, and asset management. Execute all aspects of videoconference support including call set up, end‑user training, troubleshooting, and escalation of issues. Provide consultation and education to all levels of end users on presentation technologies. Troubleshoot audiovisual and videoconferencing‑related technology (various projectors, control systems, audio and videoconferencing). Maintain conference room integrity. Perform regular preventive maintenance checks (e.g., report or address issues such as cable management issues, safety standards non‑compliance, etc.). Escalate housekeeping and technical issues outside of AV and conferencing technology to the appropriate department. Maintain understanding of current and new presentation technology. Preferred Qualifications High School diploma or equivalent (must) Three to five years audiovisual technology management experience Three to five years AV and presentation technologies experience Three to five years customer service experience Thorough working knowledge of the operation and troubleshooting of AV and videoconferencing‑related technology Strong customer service and communications skills required Working knowledge of Microsoft Office (Word, Excel, Lync, PowerPoint, Outlook) Ability to facilitate tasks with internal and external staff to assure meeting and event success Understanding of normal business and office procedures Experience working in a fast paced university/conference center environment Self‑motivated independent thinker CTS certification by InfoComm Industry‑relevant training or technical courses a plus Basic familiarity with commercial/institutional building design and construction, including understanding of typical building systems (e.g., HVAC, electrical, lighting, building controls, security, etc.) Benefits Medical Dental Vision Life Insurance / AD Disability Insurance Retirement Plan Paid Time Off Paid Parental Leave Holiday Time Off (varies by site/state) Personal Leave Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Equal Opportunity Employment Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: Applications are accepted on an ongoing basis. Waveguide maintains a drugfree workplace. #J-18808-Ljbffr Waveguide LLC