IT Infrastructure Specialist

Job Description

Job Description

IT Infrastructure Specialist | $40.00 per hr. | Monday – Friday, |8:00 am – 5:00 pm /3- month Contract / 77002 area

What Matters Most:

• Competitive Pay of $40.00per hour
• Schedule: Monday – Friday, 80:00 AM – 5:00 PM
• Contract opportunity supporting Houston Public Works
• Weekly pay with direct deposit or pay card
• When you work through The Reserves Network, you are eligible to enroll in medical, dental, and vision insurance as well as 401K, direct deposit, and our referral bonus program

Job Summary:
City of Houston’s Public Works Department is seeking an experienced IT Infrastructure Specialist to provide advanced Tier II/Tier III desktop support , endpoint administration, and enterprise IT infrastructure support for an organization serving more than 5,000 employees . This role is responsible for deploying, maintaining, troubleshooting, and supporting Windows desktop environments , endpoint devices, Microsoft 365 technologies, and enterprise hardware while ensuring operational continuity and exceptional customer service. The ideal candidate has extensive experience supporting enterprise IT environments, diagnosing complex technical issues, and collaborating with infrastructure, networking, and cybersecurity teams.

Responsibilities:

• Provide advanced Tier II/Tier III technical support for desktops, laptops, mobile devices, printers, peripherals, and enterprise endpoint devices supporting over 5,000 users .
• Install, configure, image, deploy, upgrade, and maintain Windows 10/11 desktops, laptops, and enterprise hardware using standard deployment and endpoint management tools.
• Troubleshoot and resolve hardware, software, operating system, Microsoft 365 , and application issues while meeting established service level agreements (SLAs).
• Support Active Directory , Microsoft Entra ID (Azure AD) , user accounts, permissions, password resets, Group Policy, and identity management.
• Perform device imaging, hardware refreshes, software installations, operating system upgrades, and lifecycle management of endpoint assets.
• Diagnose and resolve network connectivity issues involving TCP/IP, DNS, DHCP, VPN, Wi-Fi , and remote access technologies.
• Administer endpoint security, software updates, security patches, antivirus solutions, and compliance standards to ensure a secure computing environment.
• Utilize Microsoft Intune , SCCM/MECM , or other endpoint management tools to deploy software, manage devices, and enforce security policies.
• Document incidents, service requests, asset inventory, and technical solutions using an IT Service Management (ITSM) platform such as ServiceNow or Jira .
• Collaborate with Infrastructure, Networking, Cybersecurity, and Systems Administration teams on technology deployments, upgrades, migrations, and enterprise projects.
• Maintain operational continuity by providing reliable technical support during peak workloads and staffing shortages while delivering outstanding customer service to end users.

Qualifications and Requirements:

• Bachelor's degree in Computer Science, Management Information Systems (MIS), Information Technology, or a closely related field.
• Five (5)+ years of experience supporting enterprise IT infrastructure , endpoint devices, desktop support, and Windows environments.
• Additional directly related experience may substitute for up to two (2) years of the education requirement.
• Strong experience supporting Windows 10/11 , Microsoft 365, Outlook, Office applications, desktop imaging, hardware deployment, and endpoint lifecycle management.
• Hands-on experience with Active Directory , Microsoft Entra ID (Azure AD) , Group Policy, and user account administration.
• Experience with endpoint management solutions such as Microsoft Intune , SCCM/MECM , or similar enterprise device management platforms.
• working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, wireless networking , and remote desktop support.
• Experience supporting enterprise security standards, endpoint protection, software patching, and vulnerability remediation.
• Experience using IT ticketing systems such as ServiceNow , Jira , or comparable ITSM platforms.
• Strong troubleshooting, analytical, problem-solving, and customer service skills with the ability to manage multiple priorities in a fast-paced enterprise environment.
• Industry certifications such as CompTIA A+ , Network+ , Security+ , Microsoft Certified , ITIL , or HDI certifications are highly preferred

Your New Organization:
The City of Houston is committed to enhancing the quality of life for residents through public safety, economic development, infrastructure improvement, environmental sustainability, and responsive, transparent government services

Your Career Partner:
The Reserves Network Company, specializes in connecting professionals with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment. Pay Transparency Statement:
In the spirit of pay transparency, we want to share that the base pay for this position is $40.00 per hour, not including benefits, potential bonuses, or additional compensation. If you are hired, your pay will be determined based on factors such as individual skills, qualifications, experience, and geographic location. We also believe in the importance of pay equity and consider the internal equity of our current team members as part of any final offer. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth.