Asset Retention Specialist

Job Description

Job Description

Job Title: Asset Retention Specialist
Location: Spokane, WA
Schedule: Full-time, in-office
Pay Rate: $20.00-$26.00 per hour

Job Summary
The Asset Retention Specialist is responsible for managing a portfolio of financed insurance policies that have entered cancellation status due to non-payment. This role focuses on recovering outstanding balances, validating returned premiums, and maintaining accurate records while working closely with insurance partners and customers.

This is a highly structured, desk-based position combining elements of accounts receivable, policy administration, and customer service. Most of the daily work is conducted via email and requires strong attention to detail, consistency, and follow-through.

Key Responsibilities

• Manage a portfolio of financed insurance policies that have canceled due to missed payments
• Confirm policy cancellations and ensure appropriate return premiums are received
• Review documentation to validate returned premium amounts and financial accuracy
• Reconcile balances and identify discrepancies
• Collect outstanding balances when return premiums do not fully satisfy amounts owed
• Communicate with insurance carriers, agencies, and occasionally insured individuals
• Perform light, non-aggressive collections work (non-commissioned)
• Maintain accurate and detailed records within internal systems
• Consistently document all activity and follow established procedures

Daily Work Environment

• Approximately 80% of work is email-based
• Some inbound and outbound phone communication
• Fully desk-based role with no field work
• Structured, repeatable workflow with defined processes

Qualifications and Experience

• Background in accounts receivable, billing, bookkeeping, entry-level accounting, or financial customer service preferred
• Insurance industry experience is not required
• Prior collections experience is acceptable if aligned with a non-commissioned, relationship-based approach
• Candidates seeking traditional sales or bonus-driven collections roles may not be a fit

Required Skills

• Strong attention to detail and accuracy
• Comfort working with numbers and reconciling balances
• Ability to identify inconsistencies and escalate issues appropriately
• Strong written communication skills
• Ability to work independently for extended periods
• Comfort with repetitive, structured, and routine work

Technology

• Basic Excel proficiency
• Heavy daily use of Outlook for email communication
• Basic Microsoft Word skills
• Training provided on internal systems

Work Schedule and Location

• Full-time, in-office role based in Spokane, WA
• Standard business hours
• Ability to remain focused at a desk for a full 8-hour workday
• Interaction with partners and customers nationwide

Pay Details: $20.00 to $26.00 per hour

Search managed by: Abigail Revalee

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.