IT Field Support Technician

About Our Company Delmock Technologies, Inc. (DTI), is a leading HUBZone business in Baltimore, known for delivering sophisticated IT (Information Technology) and Health solutions with a commitment to ethics, expertise, and superior service. Actively engaged in the local community, DTI creates opportunities for talented residents while maintaining a stellar reputation as an award-winning contractor, earning accolades like the Government Choice Award for IRS (Internal Revenue Service) Systems Modernizations. Location Location: Laurel, MD 20707. This role is on-site, Monday through Friday. Role Delmock Technologies, Inc. is seeking an IT Field Support Technician to operate and maintain computer systems and networks to ensure End-Users receive effective IT Services. Responsibilities Serving as the first point of contact for IT support. Installing, configuring, and maintaining software and hardware components of computer and network systems. Diagnosing and troubleshooting software and hardware issues. Troubleshooting challenges with computers and network devices. Repairing and replacing damaged computer and network components. Ensuring the security of clients and server computers by installing and upgrading antivirus and firewall software. Maintaining and updating technical documentation regularly. Testing new hardware and software before full-scale installation. Minimum Requirements High school diploma or equivalent. 2 years of experience working in IT. Experience with Active Directory, Windows OS, SCCM, and SITIL Methodologies. Strong customer service skills. Preferred/Nice to Have Skills Associate’s degree in an IT related field. 1 year of experience with computer hardware repair. 1 year of experience with technical support. 1 year of experience with software troubleshooting. Clearance Able to pass a background check. Equal Opportunity Employment DTI is committed to hiring and maintaining a diverse workforce. We are an equal opportunity employer making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. #J-18808-Ljbffr