Senior Manager - Operations

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details PRIMARY DUTIES AND RESPONSIBILITIES: Account Management – serve as the primary liaison between company and client; lead client meetings; field client questions and requests; interpret client needs and develop appropriate action plan; work with management team to monitor, assess and identify strategies to improve program processes, services, systems and analysis; and provide internal advocacy for client. Team Management – work with management team to ensure that team is meeting contractual obligations and to seek ways to improve operational performance; identify staffing needs and work with pharmacy leadership and HR to recruit appropriate staffing; serve as the interface for cross‑functional activities; work with team management to design programs to maintain high motivation among team members; establish goals for the team; conduct performance reviews of management team; provide training and mentoring to team members and conduct career development discussions; hold regular meetings with team and one‑on‑one meetings with managers; provide coaching and guidance to leaders and partner with Human Resources in the resolution of associate relations issues. Business Development – partner with New Business Development in customizing and making capabilities presentations, which market services of company to prospective clients; may partner with New Business Development to write proposals for new and existing customers; stay abreast of new business development opportunities; influence clients by helping them see advantages of using other services; may identify new services to existing programs which will help add value to both client and group. Training and Mentoring – translate organizational strategies into team goals; lead training sessions; mentor managers and other members of the pharmacy team; develop plans to facilitate growth and development for team members; help identify potential opportunities for team members; coach and counsel managers and assistant managers and help prepare them for next level. Financial Accountability – manage monthly budget and expenses; complete follow‑up on outstanding invoices; may participate in budget development. Quality and Compliance – explain to clients how we ensure and track quality; implement and ensure that processes are in place to monitor quality and program compliance; collaborate with Compliance team on program audits; work with leadership team to address audit findings and to implement corrective action. Organizational Leadership – support company initiatives; exemplify core values; accept and effectively communicate decisions on company policies, plans and programs; ensure open communication at all levels; and reward appropriate behavior. May collaborate across various groups on program projects, new service line implementations, database updates, system testing. May require travel to attend client meetings, trainings, or to support team members across multiple offices. Performs related duties as assigned. EXPERIENCE AND EDUCATIONAL REQUIREMENTS: Requires past experience in client management, communications, project implementation, contract management, and ability to manage multiple programs with various call center and pharmacy metrics. Normally requires a minimum of five (5) years of progressively related responsibility, including at least three (3) years at a supervisory level. A four‑year degree is preferred. MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS: General knowledge of patient assistance programs and pharmacy management; with call center management or exposure Client management experience Strong verbal and written communication skills and demonstrated presentation skills Ability to lead and develop others Ability to collaborate and work across groups to make decisions and resolve issues Strong interpersonal skills Strong organizational skills; attention to detail Proficient in Microsoft Office (Excel, Outlook, Word, PowerPoint) Ability to manage multiple tasks along a parallel process General understanding of health care payer research, healthcare policy and payer landscape preferred Ability to resolve associate issues effectively and efficiently What Cencora Offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit Full time. Salary Range $100,700 - 155,100. This salary range reflects a national average for this job. The actual range may vary based on your locale. State‑specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range. Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non‑discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call View phone number on click.appcast.io or email View email address on click.appcast.io. We will make accommodation determinations on a request‑by‑request basis. Messages and emails regarding anything other than accommodations requests will not be returned. Affiliated Companies Cencora Patient Services, LLC #J-18808-Ljbffr