Director of Operations / Business Continuity Manager

Job Description

Job Description

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Profit sharing

Location: Salt Lake City, Utah 

About the Company  

We are a well‑established irrigation company serving residential and commercial clients along the Wasatch Front.  We are hiring a Director of Operations / Business Continuity Manager to institutionalize knowledge, strengthen processes and lead our team into the next phase of growth. 

Position Summary  

The director will oversee office and field operations, work closely with our on‑site irrigation technicians, standardize procedures, document critical information and lead cross‑training and succession initiatives.  You must travel regularly to job sites to see our crews at work.  The role balances hands‑on management with strategic planning. 

Key Responsibilities  

• Run daily operations: coordinate sales, marketing, finance, customer service and field teams; set priorities and track performance.
• Standardize and document processes: develop policies and capture institutional knowledge.
• Cross‑train and develop staff: create programs to teach key skills, identify high‑potential employees and prepare them for larger roles.
• Improve efficiency: analyze workflows and budgets; implement improvements to boost productivity and reduce waste.
• Manage budgets and resources: prepare budgets, oversee spending, track key metrics and collaborate with finance on forecasting.
• Lead hiring and training: recruit, onboard and supervise staff; ensure consistent training and expectations.
• Maintain relationships: manage vendors, clients, partners and field crews.
• Visit job sites: travel to customer properties to observe work, support crews, gather feedback and ensure quality and safety.
• Develop continuity plans: create and test transition and contingency plans.
• Support strategic planning: help the CEO turn vision into objectives, find growth opportunities and manage change.

 
Qualifications

 

• 5+ years of leadership experience in operations management, business administration, construction management or a related field.
• Proven ability to design and implement policies, procedures and standardized processes across departments.
• Experience with budgeting, forecasting, KPI tracking and resource management.
• Strong communication, interpersonal and leadership skills; ability to coordinate cross‑functional teams, mentor staff and build rapport with field technicians.
• Success in process improvement, cross‑training and succession planning.
• Comfort with local travel to job sites and collaboration with crews; knowledge of irrigation systems or willingness to learn.
• Proficiency with business software (productivity suites, project management tools, CRM/ERP).
• Bachelor’s degree in business, operations or a related discipline (advanced degree or certifications a plus).

 
Compensation & Benefits

We offer a competitive salary, performance‑based incentives, paid time off and professional development opportunities.  Hybrid work arrangements may be considered.

How to Apply

Please submit your resume and a brief cover letter explaining how your experience fits this role.  Highlight examples of how you have improved operations, standardized processes, worked with field or construction teams, or led cross‑training initiatives.  We review applications as they come in and look forward to hearing from you.

We are an equal opportunity employer and welcome all qualified candidates to apply.