Inside Sales Account Manager

Location: Fort Mill, SC, US, 29715 Department: Commercial Operations (BO00) Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. Through our focus on safety and sustainability, as well as our commitment to operational excellence and our network of facilities across Canada and the United States, Domtar delivers high-quality and cost-effective products to customers around the world. Our workforce is comprised of 14,000 talented and hardworking individuals. We are proud to offer competitive compensation, a supportive working environment, rewarding career paths and plenty of opportunities for learning and growth. Overview The Inside Sales Account Manager is responsible for maintaining an existing customer base. This includes order management (order processing), pricing, credit, service issues, and quality. This role will generate revenue by processing quotations and orders, influencing delivery requirements and delivery performance, and optimizing equipment efficiencies and freight costs. This position requires heavy team collaboration and communication, best supported by a hybrid work environment. Employees gain the best of both worlds, collaborating in‑person, while having the flexibility to work remote on specific days. Maintain Existing Customer Account Base Manage and process customer orders accurately and efficiently. Respond to pricing inquiries and execute adjustments to ensure accurate invoice and pricing information. Monitor and resolve invoice adjustments for book of business. Address and resolve service issues promptly to maintain high customer satisfaction. Account Development Analyze order history to identify trends and communicate with Outside Sales Account Manager. Develop in-depth product knowledge to provide accurate information and recommendations to customers. Monitor and manage Service Level Agreements (SLAs) to ensure timely and accurate delivery. Competitive Landscape Analysis Conduct market research to stay informed about industry trends and competitor activities. Your Skills Understanding of customer requirements Time management Team collaboration Systems knowledge Strong analytical and problem‑solving abilities Adaptability and flexibility in a fast‑paced environment Customer‑focused mindset Ability to manage multiple priorities and deadlines Strong organizational skills & attention to detail Your Profile Bachelor’s Degree or minimum 3+ years of experience in an inside or outside sales environment Proficient in Microsoft Office (Excel, Word, and PowerPoint) Ability to leverage technology Excellent communication and interpersonal skills Demonstrated problem solving skills Preferred Qualifications/Professional Experience Experience in an export or international trade environment Experience working in a CRM such as salesforce.com Bilingual (English, French and Spanish) capabilities a plus Domtar is an equal‑opportunity employer. Qualified applicants will be considered without regard to age, race, color, sex (including gender identity or expression, sexual orientation, and pregnancy), marital status, religion, national origin, genetic information, disability, or veteran status. We are also committed to ensuring reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1974 and Title I of the Americans with Disabilities Act of 1990. #J-18808-Ljbffr