Customer Service Representative

1168 Old Mill Ln, Beavercreek, Ohio 45432 United States of America Customer Service Representative The Customer Service Representative will work as part of a supportive team to provide exceptional service, ensure customers receive all necessary help during their journeys, inspect and maintain equipment, and assist customers using up‑to‑date technology to dispatch and return equipment. The role includes on‑job education. Responsibilities Assist customers inside and outside a U‑Haul center with U‑Haul products and services. Use smartphone‑based U‑Scan technology to manage rentals and inventory. Move and hook up U‑Haul trucks and trailers. Clean and inspect equipment on the lot, including checking fluid levels. Answer questions and educate customers regarding products and services. Prepare rental invoices and accept equipment returned from rental. Install hitches and trailer wiring. Fill propane (certification offered through U‑Haul upon employment). Drive a forklift (certification offered through U‑Haul upon employment). Other duties as assigned. Participate in ongoing continuous U‑Haul education through U‑Haul University. Minimum Qualifications Valid driver’s license and the ability to maintain a good driving record. High school diploma or equivalent. Physical Demands The work requires some physical exertion, such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs., assisted or unassisted. Benefits Opportunities for advancement Mindset App Reimbursement Health insurance & Prescription plans, if eligible Paid holidays, vacation, and sick days, if eligible Life insurance MetLaw Legal program MetLife auto and home insurance Discounts on Apple products, Dell computers, cell phone plans, hotels, and more 401(k) Savings Plan Employee Stock Ownership Plan (ESOP) 24‑hour physician available for kids Business travel insurance You Matter EAP LifeLock Identity Theft Protection Critical Illness/Group Accident Insurance Dave Ramsey’s SmartDollar Program $100 hiring bonus $300 cash bonus upon completion of the U‑Haul Equipment Inspection and Verification program U‑Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available upon request for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need‑to‑know basis. #J-18808-Ljbffr