Automotive Service Advisor

Overview Marks Auto Service of Rockford is a third-generation, family-owned and locally operated independent automotive repair business that has been serving the community since 1949. With four convenient locations, the company offers a high level of expertise in servicing both foreign and domestic cars and trucks. The team focuses on cost-effective repair and maintenance solutions tailored to each customer’s needs. Many technicians are ASE Master Certified and are committed to ongoing education and investment in advanced automotive technology, creating a professional environment focused on quality and continuous improvement. The Automotive Service Advisor is a full-time, on-site role based conveniently in one of our 4 locations: Belvidere, Loves Park, Rockford, or Roscoe, IL. Responsibilities We are a busy shop that provides upscale service, a robust warranty program, and maintains a large customer base. You are the primary point of contact between customers and the service department. Greet customers with a smile, actively listen to their vehicle concerns, and document vehicle issues accurately. You will work with Technicians to create estimates, explain and educate customers on recommended services and maintenance, provide timelines, and coordinate with technicians to ensure work is completed efficiently. You follow up with customers to review completed work, answer questions, and support warranty or service inquiries, while maintaining high standards for customer satisfaction and service quality. The role also involves scheduling appointments, managing service records, and contributing to a positive, team-oriented shop environment. Qualifications Strong customer-facing skills, including Customer Service and Customer Satisfaction, with the ability to build trust and maintain long-term relationships. Clear, professional communication skills, both verbal and written, for explaining estimates, documenting concerns, and collaborating with technicians. Ability to manage multiple service appointments, prioritize tasks, and maintain accurate records in a fast-paced automotive environment. Basic computer skills and willingness to learn our service management software. Commitment to safety, integrity, and delivering consistent, high-quality service to every customer. We are not just looking for skills—we are looking for great people. If you are dependable, positive, and take pride in doing things right, we will give you every opportunity to succeed here. Experience level isn't everything—attitude, work ethic, and growth mindset matters most. If you are looking for a place where you will be respected, trusted, and appreciated, you just found it! What We Offer No Late Nights or Weekends Flexible Schedule – We’ll honor any pre-existing time off, and allow for plenty of family time Health Insurance – 50% Company Paid for Family Plan $100k in Life Insurance Company provided 401k with 3% Match 80 Hours of PTO (grows to 160 hours with loyalty) Paid Holidays Off Paid Training Employee Discounts for you and family Bonuses for Personal Growth (yes — we’ll pay you to read motivational books or attend seminars!) Locations close to home : Belvidere, Loves Park, Rockford and Roscoe! A Note from the Owners Thank you for taking the time to read about the opportunities available at Marks Auto Service. If this role isn’t the right fit right now, we still value your communication and feedback. Our goal is to be the best company to work for—period. We look forward to hearing from you! The Marks Auto Team Compensation Compensation: $40,000-$150,000 per year How to express interest Interested in learning more about joining the Marks Auto Service team as a Service Advisor: Send your resume. If you don’t have one, please call or text us at View phone number on click.appcast.io! #J-18808-Ljbffr