Department Manager

Assistant Department ManagerThe Assistant Department Manager supports service, selling, and business operations to achieve an engaging and inspiring store environment. This includes fostering community amongst the team through continued education on brand and store initiatives.Role ResponsibilitiesCustomer ExperienceActs as a brand representative to promote a positive and inclusive environment in the store, in line with the values of the SPARKED programLeads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valuedSupports the store leadership team and stylists to promote unique customer events that drive brand engagement and deep connections with the local communityLeadership + Team ManagementActively participates leading the salesfloor and driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectivesParticipates in the recruiting, hiring, and onboarding process to ensure we retain a diverse and engaged teamUtilizes brand resources to champion employee development and support initiatives such as the SPARKED Journal, employee recognition, and team building activitiesVisual + Business OperationsSupports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issuesCollaborates with key partners to effectively execute shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdownsProvides feedback about team training needs to support optimal scheduling and payroll allocation to drive sales and brand initiativesCommunication + RelationshipsContributes to an inclusive work environment by actively listening to others and seeking different perspectivesChecks in with leadership to maintain communication and teamwork on completing store objectivesAdopts a people-first philosophy, prioritizing employee engagement and actively sharing store priorities and brand messages with the teamProvides insights related to the customer and staff experience and communicates feedback to Service and Styling ManagerRole QualificationsAnthro brand fan1+ years of retail leadership experienceExperience being a team playerAbility to work flexible hours to meet the needs of the store including nights, weekends, and holidaysEagerness to learn and grow within the organizationThe PerksURBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit RangeStarting from USD $28.00/Hr.California Criminal HistoryLos Angeles City: Qualified applicants with criminal histories will be considered for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance.