AI Customer Service Representative at TurnPoint Services

TurnPoint Services About the Role TurnPoint Services is a private equity-backed home services platform operating across HVAC, Plumbing, and Electrical brands nationwide. We build teams and systems that drive performance — and we’re now doing the same with AI. This summer, we’re bringing in a small group of high-caliber interns to work at the intersection of AI and real-world operations. This is not a shadowing role. You’ll be inside the business — evaluating how AI handles customer calls, identifying what’s working (and what’s not), and helping us improve how we book jobs and serve customers at scale. Program Overview 12-week, full-time, paid internship On-site at one of our brands Cohort-based experience — small, selective group Weekly working sessions + calibration Weekly access to ELT and Department Leaders What You’ll Do Review AI-handled customer interactions Identify patterns, gaps, and missed opportunities Turn insights into clear, actionable recommendations Partner with Operations, Contact Center, and Revenue teams Contribute to improving AI performance in a live environment What You’ll Deliver Weekly insights on call quality and performance Documented examples of breakdowns and root causes Recommendations that improve booking and customer experience A final AI CSR playbook scalable across brands What We’re Looking For Undergraduate (Junior/Senior) — business, operations, analytics, or similar Analytical and detail-oriented Comfortable working with data and high volumes of information High ownership mindset No H1B transfer Candidates must be authorized to work in the U.S. without current or future sponsorship. These are short-term, cohort-based roles tied to immediate business needs, so we’re prioritizing speed, simplicity, and compliance. Bonus Exposure to customer service, call centers, or service businesses Why This Matters AI is only as effective as how it’s applied. Most companies rely on vendors to figure it out. We don’t — we build and improve inside our own operation. What You’ll Get Real ownership — not busy work Direct exposure to executive leadership Experience tied to revenue and operational outcomes Consideration for future opportunities with TurnPoint #J-18808-Ljbffr Wayne State University