Donor Services Coordinator

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Benefits:

• 401(k)
• 401(k) matching
• Training & development

Common Heart
Donor Services Coordinator

Founded in 2006, Common Heart works to create a "small revolution of kindness" in our community to eradicate food insecurity and eliminate generational poverty. Common Heart serves under-resourced families and individuals in Union County, NC, and the surrounding area through 15 food pantry outreaches and Economic Empowerment programs. Now, all we're missing is Y-O-U!.

We are seeking a detail-oriented and organized Donor Services Coordinator to join our team. This position plays a vital role in ensuring donor information is accurate, financial records are properly documented, and our generous donors receive the acknowledgment they deserve. The successful candidate must embrace Common Heart's mission of serving and empowering our neighbors with kindness and compassion.

In this role, you will be responsible for:

• Donor Data Management: Maintaining accurate records in Keela (our CRM), entering donations from various sources, and generating giving reports.
• Donation Processing: Researching and matching donations from online platforms, checks, and donor-advised funds, and preparing information for QuickBooks.
• Donor Relations: Promptly and courteously contacting donors regarding unsuccessful payments or updates to their information.
• Financial Reconciliation: Investigating discrepancies and reconciling Keela records with accounting records monthly.
• Online Account Management: Monitoring giving platforms and employee-matching agencies for incoming donations and administrative requirements.
• Team Support: Providing general administrative assistance to the Engagement Director and participating in staff meetings and planning sessions.

The ideal candidate is: Highly organized with strong attention to detail and a commitment to accuracy. You should possess excellent written and verbal communication skills, a high degree of initiative, and the ability to manage multiple deadlines. Proficiency in Google Workspace or Microsoft Office is required, and the ability to handle sensitive financial information with total confidentiality is essential.

Position Details:

• Part-Time 15 hours per week and wage is $15-$17 per hour.
• Work is primarily performed in an office environment.

Qualifications:

Alignment with Common Heart core values: Intentional Kindness, Active Engagement, Initiative, Collaboration, and Servant Leadership.

• Minimum of a High School Diploma or equivalent.
• Previous experience in administrative support, data entry, bookkeeping, or donor services.
• Preferred Experience: Familiarity with Keela or other Donor CRM , QuickBooks, Stripe, and other nonprofit fundraising environments.
• Ability to learn and effectively use donor-management and payment-processing systems.

Requirements:

• Must be able to communicate effectively in person, by telephone, and electronically.
• A background check, reference check, and drug screening are required for this position.

Common Heart is an equal opportunity employer and seeks to create a workplace where everyone is treated with dignity and respect.

Compensation: $15.00 - $17.00 per hour


We are volunteers in a small revolution of kindness!

We are friends: Just common folks from differing backgrounds and life experiences desiring to serve and make a difference in the lives of our neighbors.

We are a community: A community of friends, volunteers, donors, supporters, businesses, community organizations, and faith communities hoping to raise the levels of love, compassion and service to others in our neighborhoods, city, nation and world.

We are Common Heart: A small 501 (c) (3) nonprofit organization promoting individual and community action to feed hungry families and to empower our neighbors to rise out of poverty. Together we serve people without regard to race, creed, color, ethnicity, gender, disability, sexual orientation, country of origin, legal status, socio-economic class, political affiliations or anything else that divides people. We believe that God is an "equal opportunity lover" of human-kind.

Our Triple Focus

• Getting By - Bridging the gap for those experiencing food insecurity through 14 Pantry locatoins
• Getting Ahead - Breaking through barriers: new future stories through Economic Empowerment programs
• Getting Engaged - Working together to personally serve and create a community where all can thrive.

Thank you for your interest in joining this small revolution of kindness in Union County, NC!

Common Heart is a movement of volunteers serving right here where we live. Over the years as we expanded this small revolution of kindness in Union County, we developed a need to hire staff. Our staff perform functions of leadership, management and administration so that our volunteers can shine to accomplish our vision of creating "a small revolution of kindness to eliminate hunger and eradicate generational poverty."


We are excited to expand our staff with passionate, dedicated people who are committed to this vision.