Site Director, Specialty Pharmacy Operations

Job Description

Job Description

Welcome to Clearway Health - At Clearway Health, we’ve been recognized as a Great Place to Work® for four years in a row—and we’re just getting started. We’re redefining specialty pharmacy by improving access to care, delivering personalized support, and helping patients navigate complex medication needs. Our award-winning culture is built on empowering our people to grow, contribute, and make a difference every day. If you’re driven to create meaningful change and thrive in a collaborative, purpose-driven environment, you’ll fit right in. If you’re looking for a role where you can truly make an impact, keep reading below!

Position Summary:

The Site Director, Specialty Pharmacy Operations, is an accomplished healthcare leader responsible for the overall success, growth, and strategic direction of the Specialty Pharmacy program within a partnered health system. As the most senior on-site leader, this role is accountable for the seamless execution of clinical, operational, quality, regulatory, accreditation, and financial objectives, ensuring the program consistently delivers exceptional patient care and organizational value. 

Operating within our unique partnership model, the Site Director leads the integration of specialty pharmacy services directly within client clinics, leveraging deep expertise in specialty pharmacy, health systems, and patient management programs. This position serves as a key driver of innovation, collaboration, and program expansion, overseeing the development, implementation, and performance of comprehensive clinical patient management services that support the delivery of coordinated, patient-centered care. 

The Site Director is also accountable for specialty pharmacy accreditation across the site, providing strategic oversight to ensure all accrediting body standards and requirements are effectively integrated into daily operations and consistently maintained. This includes ensuring appropriate delegation and execution of accreditation activities through pharmacy leadership or directly managing accreditation responsibilities when needed. The role fosters a culture of continuous quality improvement, operational excellence, staff competency, and ongoing survey readiness to support successful accreditation outcomes and regulatory compliance. 

Through strong leadership, cross-functional collaboration, and operational expertise, the Site Director drives program performance, supports partner relationships, and ensures the achievement of clinical, quality, accreditation, operational, and financial goals. 

Essential Responsibilities:

As a trusted leader in driving growth for your partner organization's new Specialty Pharmacy, you will be at the forefront of a dynamic and exciting role. Your key responsibilities include:

• Strategically executing and developing goals, plans, and tactics to ensure continuous improvement in the size and profitability of your partner's specialty pharmacy program. 

• Inspiring, developing, and motivating Clearway Health's on-site teams of specialty pharmacists, liaisons, and other staff to not only meet but exceed goals, fostering high patient and provider satisfaction. 

• Owning the relationship between Clearway Health and your partner's leadership and pharmacy teams, ensuring seamless collaboration. 

• Ensuring strict compliance with limited distribution drug Coordinating and managing external relationships with pharmaceutical manufacturers, third-party payors, and organizations associated with specialty pharmacy, all on behalf of your partner health system, and specialty pharmacy contract requirements in partnership with your health system clients. 

• Directing project management for all initiatives at your partner health system site related to Specialty Pharmacy development, covering planning, development, and timely project execution. 

• Providing your expertise to identify improvements in pharmacy operations, guaranteeing the delivery of top-notch service within your partner's Specialty Pharmacy. 

• Skillfully forecasting and preparing the Specialty Pharmacy operating and financial plans, including financial planning and decision support. 

• Keeping your job expertise within Specialty Pharmacy current by actively participating in educational forums and professional organizations, representing both the partner and Clearway Health. 

• Collaborating with Clearway Health corporate resources to leverage subject matter expertise and obtain the necessary resources to execute and exceed your plans.  

• Going above and beyond, always prepared to do whatever is necessary for the betterment of the organization. Your dedication and enthusiasm are vital to our shared success. 

• Serve as the coordinator of the Performance Improvement (PI) program to develop and implement the department's PI plan. In collaboration with the department staff, you will:
  • Identify appropriate quality measures. 
  • Set goals for process improvement and client/patient outcomes, 
  • Coordinate chart reviews and audits. 
  • Compile performance improvement reports for presentation to the appropriate committees. 

• Additionally, this position will also be responsible for overseeing compliance for the clinical patient management program. The following are the responsibilities associated with this role: 

• • Implementation of methods and accountabilities to track applicable state and federal laws and regulatio
  • Ongoing internal monitoring, auditing and reporting designed to ensure consistent compliance with applicable laws and regulations 
  • Prompt response to detected risks, problems and incidents related to regulatory compliance 
  • Corrective action is taken to prevent future occurrence of problems or incidents ​

Education:

• Pharmacist with PharmD or BS Pharm required. MBA or other business degree preferred.
• Dependent on education:
  • Bachelors or PharmD Pharmacy (B.S. or PharmD): 7+ years in with relevant pharmacy experience.
  • Doctorate (Plus residency if non-pharmacy related): 5+ years with relevant pharmacy experience.
  • Doctorate + PGY2 Residency (if residency experience includes pharmacy experience).
    

Certificates, Licenses, Registrations Required:

• Must be registered as a Pharmacist with the Board of Pharmacy in the client's state of residence (multi-state licensure preferred).
• Must have or be willing to complete the 340B Operations Certificate Program within six months of employment.
  

Experience:

• 5+ years with direct Pharmacy experience required 
• 3+ years with relevant experience in pharmacy and leadership responsibilities is required.
  

Knowledge/Skills:

• Experience managing and successfully executing complex projects (preferably in a hospital, clinic or health system setting) while working with diverse stakeholders (bonus points for a background in 340B).
• Leadership within a specialty pharmacy, health system, or managed care setting with a record of accomplishment of transformation.
• Prior responsibility for successfully managing a P&L for a specialty pharmacy or large-scale pharmacy program.
• Clear and effective people management and communication skills.
• Excellent project management skills.
• Proactive approach to problem solving with a high attention to detail.
• Proficiency in MS Office including Word, Excel, PPT, Outlook.
• Experience working in a clinical setting, ideally holding a PharmD, BS in Pharmacy, or another clinical credential such as a RN (Registered Nurse), or MD (Medical Doctor).
• Firsthand experience in a start-up specialty pharmacy or early-stage health care environments.
• Experience and understanding with clinical knowledge in specialty drugs and treatments.
• Proficiency with standard software used in a healthcare setting, such as EMR (Electronic Medical Records) systems (i.e., EPIC, Cerner, Meditech), dispensing systems (i.e., QS/1, RX30, Liberty).
• Background in specialty pharmacy accreditation (application, process, and maintenance of the accreditation at partner sites).
  

Additional Knowledge and Skills Preferred:

• Depending on site-specific requirements, an active certification in good standing as a Certified Specialty Pharmacist (CSP) from the National Association of Specialty Pharmacy (NASP) may be required.

Special Working Conditions (On-call, travel, shift, coverage):

• Must be open to regional geographic responsibilities that may increase with company growth (travel up to 20% of time potentially).
• Clearway Health Specialty Pharmacies, serving patients in hospitals, health systems, and communities, may require employees at client sites to work on company-recognized holidays
  

This information is being provided to promote pay transparency and equal employment opportunities at Clearway Health. The current annual compensation range for this position is $153,000 - $191,000. The actual rate within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. In addition to a competitive base salary, this role is eligible to participate in the company’s bonus program as part of its comprehensive and rewarding benefits package. This opportunity offers a compelling combination of compensation and performance-based incentives designed to recognize and reward contributions.

The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required. External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.