Customer Service Representative

Customer Service Representative – Wholesale (B2B Logistics Support)

Position Summary: We are seeking a proactive and detail-oriented Customer Service Representative – Wholesale to support our client's B2B logistics operations. In this role, you will be the primary point of contact for our client and play a key role in coordinating shipment activities, ensuring timely transportation, and delivering high-quality customer service.

Key Responsibilities:

• Coordinate Shipment Pick-Ups: Scheduling and book shipment collections using routing guides and online transportation portals, ensuring compliance with client requirements.
• Logistics Communication: Liaise with transportation providers to confirm pick-up schedules and follow up on any potential delays or issues.
• Client Communication: Provide regular status updates to our client, especially in cases where their customer delays the collection of a shipment.
• Quality Control: Monitor outbound shipments to ensure they meet quality standards and KPI benchmarks.
• Issue Resolution: Follow established procedures for investigating shipment loss or damage, including compiling and submitting final reports.
• Support & Flexibility: Take appropriate action to fulfill responsibilities in alignment with company policy and sound business judgment.

Key Qualifications:

• Experience in customer service or logistics, preferably in a B2B or wholesale environment
• Strong understanding of routing guides and transportation booking systems
• Excellent communication and follow-up skills
• Detail-oriented with a commitment to accuracy and quality
• Ability to work independently and manage multiple tasks efficiently