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Customer Service Representative

Partners Personnel

Customer Service Representative – Wholesale (B2B Logistics Support)

Position Summary: We are seeking a proactive and detail-oriented Customer Service Representative – Wholesale to support our client's B2B logistics operations. In this role, you will be the primary point of contact for our client and play a key role in coordinating shipment activities, ensuring timely transportation, and delivering high-quality customer service.

Key Responsibilities:

  • Coordinate Shipment Pick-Ups: Scheduling and book shipment collections using routing guides and online transportation portals, ensuring compliance with client requirements.
  • Logistics Communication: Liaise with transportation providers to confirm pick-up schedules and follow up on any potential delays or issues.
  • Client Communication: Provide regular status updates to our client, especially in cases where their customer delays the collection of a shipment.
  • Quality Control: Monitor outbound shipments to ensure they meet quality standards and KPI benchmarks.
  • Issue Resolution: Follow established procedures for investigating shipment loss or damage, including compiling and submitting final reports.
  • Support & Flexibility: Take appropriate action to fulfill responsibilities in alignment with company policy and sound business judgment.

Key Qualifications:

  • Experience in customer service or logistics, preferably in a B2B or wholesale environment
  • Strong understanding of routing guides and transportation booking systems
  • Excellent communication and follow-up skills
  • Detail-oriented with a commitment to accuracy and quality
  • Ability to work independently and manage multiple tasks efficiently
Vacancy posted 4 days ago
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