General Manager

About Hyatt House

At Hyatt, we believe our guests choose Hyatt because of our caring and attentive associates who provide efficient service and meaningful experiences. Hyatt House is designed around the needs of today's traveler, offering residential-style accommodations and genuine hospitality.

Position Summary

The General Manager provides strategic and operational leadership for all hotel departments while maximizing profitability, guest loyalty, and associate engagement. This highly visible leader oversees Rooms, Housekeeping, Engineering, Food & Beverage, Sales, Revenue Management, Human Resources, Finance, Safety, and Owner Relations.

Essential Responsibilities

• Lead and develop all hotel departments to achieve operational excellence.
• Drive Hyatt brand compliance and quality assurance standards.
• Lead teams to successfully drive core brand measures; cleanliness, working order, customer service and condition of hotel.
• Deliver exceptional guest satisfaction and service recovery.
• Recruit, coach, develop, and retain top talent.
• Achieve budgeted financial goals including RevPAR, ADR, occupancy, and GOP.
• Manage labor costs, departmental expenses, and capital projects.
• Partner with Sales and Revenue teams to maximize revenue opportunities.
• Ensure compliance with Hyatt standards, California employment laws, OSHA, and safety regulations.
• Build strong relationships with ownership and corporate leadership.
• Present business reviews and execute strategic initiatives that improve asset value.

Required Qualifications

Hyatt Experience (Required)

• Minimum five (5) years of Hotel General Manager experience.
• Minimum three (3) years in a leadership role with a Hyatt-branded property (Hyatt House, Hyatt Place, Hyatt Regency, Hyatt Centric, Grand Hyatt, or other Hyatt Hotels Corporation brand).
• Demonstrated knowledge of Hyatt brand standards, quality assurance programs, guest satisfaction metrics, Hyatt operating systems, and World of Hyatt culture.
• Hyatt House or Hyatt Place General Manager experience strongly preferred.

Professional Experience

• Proven record of increasing RevPAR, ADR, profitability, and guest satisfaction.
• Strong financial management, budgeting, forecasting, and labor management experience.
• Experience leading multiple hotel departments.
• California hotel leadership experience preferred.
• Property transition, opening, or multi-property experience is a plus.

Knowledge & Skills

• Leadership and team development
• Financial analysis and strategic planning
• Revenue optimization
• California employment law compliance
• Guest experience management
• Conflict resolution and communication
• Hotel technology and property management systems

Why Join Hyatt?

• Competitive Salary and Bonus Eligibility
• Medical, Dental & Vision Insurance
• Paid Time Off
• 401(k) Retirement Plan
• Hyatt Hotel Discounts Worldwide
• Leadership Development and Career Growth

Equal Opportunity Employer

Hyatt House is an Equal Opportunity Employer committed to creating an inclusive workplace where everyone can thrive.