Project Manager II

Project Manager II

A Project Manager II is a key member of the Client Services Team, serving as a client advocate and laboratory liaison. This role is responsible for managing a portfolio that involves routine basic sampling events and high volume premier clients. The Project Manager is expected to build strong working relationships with our clients and technical staff. This role is responsible for guiding successful, on-time completion of the clients' project beginning with the first contact (i.e. request for quote, bottle kits, etc.), through the lab (i.e. analytical details, status, etc., to the final deliverables and invoicing. The Project Manager II manages a dedicated portfolio of clients with intermediate complexities and/or annual analytical spend. The Project Manager II will work within a functional group consisting of Project Manager Assistants and Project Managers. The Project Manager II is expected to become familiar with the complexities of their own projects and the ongoing project work within their functional working group. The Project Manager II will also be responsible for training and delegating tasks to the Project Manager Assistants and Project Manager I.

Job Functions

• Acts a the main point of contact/client services representative for a dedicated list of clients of intermediate complexity and/or annual analytical spend.
• Aids the client with all aspects of project setup, including the initial quote, supply order, sample receipt, data reporting, and invoicing.
• Fosters collaborative relationships with the client, laboratory operations, and sales team to support long term, successful relationships between all parties. Staff meetings and client meetings are critical to relay information about past, current, and upcoming projects.
• Acts as the client liaison to the laboratory to ensure all aspects of the project are carried out in the best interest of the client and laboratory operations to meet TAT deadline
• Responsible for keeping all accounts project managed and up to date and accurate.
• Monitors project status and provides regular updates through proactive communication to the client, lab operations, and sales team related to project status. Effective and efficient communication is key between all areas of the laboratory and the client and is the responsibility of the Project Manager.
• Understands all applicable aspects of the client project, including rationale for the project, regulations that affect the project, and the different methods employed by the client and laboratory to produce results. A knowledge of environmental regulations is helpful, including: NPDES. SW-846.
• Documents and executes client requests including bottle orders, tracking samples, LIMS login, change orders, etc
• Reviews project data and invoicing for accuracy and completeness before sending final reports to the client.
• Participates in offsite and/or virtual client meetings as coordinated with the Sales team
• Promotes a positive working atmosphere and represent SGS in a positive manner inside and outside of the laboratory.
• Performs other duties as assigned to ensure that SGS can fulfill its mission of quality, service, and growth
• Establish and set up laboratory protocols for the execution of complex or atypical analytical and reporting requirements.

Qualifications

Education and Experience

• Associates' degree or equivalent industry experience Required
• Minimum of 2 years of relevant as a Project Manager I Required
• Bachelor's degree in Environmental Science, Biology, Chemistry, or a related field Preferred
• 3+ years of experience as a Project Manager I Preferred

The expected salary range for this position is $71,000 - $76,000 annually. This range represents the minimum and maximum base salary we reasonably expect to pay for this role. Actual compensation within the range will depend on skills, experience, and qualifications.

Our Benefits

• Health: Medical, dental and vision insurance, life insurance, employee assistance programs.
• Wealth: In addition to base pay, we offer 401(k) with company match (immediate vesting upon enrollment).
• Happiness:
  • Professional Growth: Online training courses, virtual and classroom development experiences, tuition reimbursement program
  • Work-Life Balance: Paid-time off and family leave

Additional Information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.

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