General Manager

Job description:

Tartinery is a premium French café, bar, and all-day dining concept with six established locations throughout Manhattan. We combine elevated French-inspired cuisine, warm hospitality, and sophisticated yet approachable service to create memorable guest experiences.

We are seeking an experienced, hospitality-driven General Manager who is passionate about leading people, developing talent, and delivering exceptional guest experiences. The ideal candidate possesses a strong background in upscale dining, premium hospitality, boutique food & beverage operations, and/or luxury café concepts and understands that long-term success is built through both guest loyalty and employee retention.

Position Overview

The General Manager serves as the leader, culture ambassador, and operational steward of the restaurant. They are responsible for creating an environment where guests feel genuinely welcomed, employees feel valued and supported, and business objectives are consistently achieved.

This individual leads from the floor, inspires excellence through coaching and mentorship, and ensures every guest interaction reflects Tartinery's commitment to hospitality. The GM maintains guest satisfaction, operational execution, talent development and brand standards.

The successful candidate will balance elevated service standards with disciplined business management while fostering a culture of accountability, engagement, and continuous improvement.

Key Responsibilities

Hospitality & Guest Experience Leadership

· Champion a culture of exceptional hospitality that consistently exceeds guest expectations.

· Actively engage with guests, building relationships that drive repeat business, guest loyalty, and positive word-of-mouth.

· Ensure all guest concerns are resolved promptly, professionally, and with genuine care.

· Maintain exceptional standards of dining room presentation, cleanliness, ambiance and service execution.

Team Leadership & Employee Retention

· Create a workplace culture that promotes engagement, professional growth, accountability, and respect.

· Lead, coach, and mentor management and hourly team members through regular feedback, development planning, and performance discussions.

· Serve as a visible and approachable leader who inspires trust and builds strong relationships throughout the restaurant.

Operational Excellence

· Lead daily restaurant operations with a hands-on presence on the floor during peak service periods.

· Communicate organizational priorities, initiatives, and best practices effectively across all levels of the restaurant.

· Ensure seamless collaboration between Front-of-House and Back-of-House teams.

· Drive service execution standards that reflect an upscale hospitality environment.

· Monitor staffing levels and labor deployment to maximize guest satisfaction, employee engagement, and operational efficiency.

· Ensure strict compliance with food safety, sanitation, health department, and company operating standards.

Financial & Business Management

· Maintain full responsibility for restaurant profitability, including P&L management, labor costs, controllable expenses, and revenue growth.

· Analyze business trends, sales performance, guest traffic, and operational metrics to identify opportunities for improvement.

· Manage inventory, purchasing, food cost controls, and waste reduction initiatives.

· Prepare and review payroll accurately and timely.

· Develop and execute local sales-building and guest retention initiatives.

Qualifications

· 3+ years of General Manager experience in upscale dining, premium casual dining, luxury hospitality, boutique food & beverage operations, or comparable hospitality environments.

· Demonstrated success in guest satisfaction, employee retention, team development, and financial management.

· Strong understanding of restaurant financials including labor management, food cost controls, inventory, and P&L analysis.

· Proven ability to recruit, develop, and retain high-performing teams.

· Exceptional communication, leadership, and interpersonal skills.

· Hands-on leadership style with a visible presence during service.

· Passion for hospitality, team development, and creating memorable guest experiences.

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person