Federal Customer Support Analyst — Frontline & Knowledge-Base Mastery
The MIL Corporation
The MIL Corporation seeks a Domestic Customer Support Analyst (Business Analysis, Junior Analyst) to support a Federal Government client at our Arlington, VA location. The analyst will work in cooperation with the CGFS in the Office of Customer Engagement. The role involves first-line support during operating hours, data entry in Engage CGFS, and creating knowledge‑base content. Onsite work with allowances for Situational Teleworking may be authorized. #J-18808-Ljbffr The MIL Corporation
$106.61k - $284.28k
...CVS Health as a Sr. Manager, Frontline Support Engineering to lead our... ...scaling a high-performing customer and/or technical support organization... ...systems, AI/automation, knowledge bases) to enhance productivity.... ...in accordance with all federal, state and local laws. CVS...SuggestedHourly payFull timeTemporary workWork experience placementLocal area- ...Type: Full-Time, Multi-Year Federal Contract A Federal... ...IT Help Desk Technicians to support a multi-year onsite contract... ...about delivering exceptional customer support. Position Overview... ...operating procedures (SOPs), create knowledge base documentation, assist with...SuggestedFull timeContract workWork at officeRemote work
$70k - $90k
...experienced Help Desk Analyst at the U.S.... ...Tracking) is the cloud-based platform that... ...other SEC systems to support the review of transactional... ...as the primary customer interface for Tier... ...optimize the knowledge base to keep... ...basis prohibited by federal or state law. Other...SuggestedFull timeContract workWork at officeRemote workRelocationRelocation package- ...solutions and mission support to federal agencies across... ...Title: Technical Support Analyst (Tier II) Location:... ...Strong communication and customer support skills... ...deskside or project‑based support; walking between... ...individual must possess the knowledge, skills, and...SuggestedFull timeWork experience placementWork at officeFlexible hours
$45k - $60k
...Description Job Description IT Support Technician – Tier 1... ...team. This role serves as the frontline customer support point for technical... ...Required Skills & Knowledge Excellent customer service... ...$45,000 – $60,000 annually (based on experience and certifications...SuggestedFull timeWork at officeRemote workRelocationMonday to FridayShift work- ...Job Description Desktop Support Analyst Washington DC - 100% ONSITE... ...Long Term Contract Per Federal contract U.S. Citizenship Required... ...strong technical knowledge with asset management experience... ...to interface with internal customers and various technical support...Long term contractFull timeContract workFor contractorsMonday to FridayDay shift
- BayNova LLC is seeking a User Support Specialist to join our Alexandria, VA team for a federal government client. The ideal candidate... ..., along with a dedication to customer service. Responsibilities... ...-solving abilities and working knowledge of Microsoft environments. Work...Remote jobWork from home
- ...Tier II desktop and endpoint support services for the... ...successfully satisfying all customer security, fingerprinting, suitability... ...Operating Procedures (SOPs), Knowledge Base articles, and technical documentation... ...Experience supporting a federal civilian agency or other...Full timeContract workWork at officeMonday to Friday
$82.55k - $149.23k
...are dedicated to our customers' success. We empower our... ...Administrative Support Analyst to support a DoW organization... ...similar tool. Solid knowledge of MS Office suite, especially... ...subject to change based on business needs,... ...incident to the U.S. Federal Trade Commission. Commitment...Local areaImmediate start$100k - $139k
# Technical Support SpecialistBooz Allen HamiltonFull... ...is $100k-$139k (based on 150 comparable... ...role, you’ll be a frontline technical resource... ...local, state, and federal agencies. Whether... ...and compliance* Knowledge of networking... ...communication and customer service skills in...Full timeContract workPart timeWork at officeLocal areaRemote work$55k - $60k
...Operations Support Technician We are seeking a motivated... ...troubleshooting, and customer support activities... ...ticketing systems Knowledge of power distribution... ...supporting government or federal environments... ...raised-floor and rack-based environments Ability...Work at officeNight shift$115.59k - $121.68k
...Help Desk/Desktop Support Analyst Edgewater Federal Solutions is seeking a Help Desk/Desktop Support Analyst... ...Demonstrate strong technical knowledge and experience with ServiceNow, M36... ...Expected to interface with internal customers and various technical support teams...Contract workFor contractorsAll shiftsFlexible hoursNight shiftWeekend work$78.86k - $88.73k
Overview The Sr Desktop Support Technician provides frontline technical support... ...high‑quality customer support across NIA... ...technologies in a secure federal IT environment.... ...Participates in team‑based support operations... ...local locations. Knowledge of all Windows and...Temporary workLocal areaRemote workFlexible hours- ...work in a friendly and supportive environment. Through... ...role, you will lead frontline support staff, manage... ...support in a secure Federal environment. Work Location... ..., resolution, and customer service metrics... ...maintenance of SOPs and Knowledge Base Articles Assist with...Temporary workWork at officeRemote work
$108k - $125k
...Help Desk Specialist to support the Congressional... ...assurance principles in customer support activities... ...high-severity findings based on Nessus scan results... ...Coordination Create SOPs, knowledge base articles, user... ...it supports the U.S. federal government CLIENT...Full timeWork at officeLocal areaRemote workMonday to Friday- ...along with deep-domain based resourcing... ...Strategic Staffing and Custom Solutions Development,... ...Administrator & Tier 1 Support Analyst (SDLCNext) This is a Remote... ...and scripts to support knowledge sharing and operational... ...Confluence, JSM) in a federal or large-scale enterprise...Remote work
$130k - $180k
Senior Member of the Technical Staff - Customer Technical Support ABOUT WIND RIVERX Wind RiverX (WRX)... ..., integrity, and technical mastery. Our culture is rooted in innovation... ...Proactively contribute content to the various Knowledge Bases within Wind River Document Problems...Local areaFlexible hours$220k - $260k
...mission success of our customers. The Signals... ...Government customers, support organizations, and transition... ...intelligence products Working knowledge of DoD and IC missions... ...range listed is based on external market... ...characteristic protected by federal, state or local laws....Full timeContract workLocal area- ...Service Desk Representative to support enterprise endpoint, cloud,... ...operations for an upcoming federal IT services program. This... ...technical documentation and knowledge base articles Collaborate with engineering... ...Strong troubleshooting and customer support skills Bachelor's...
- ...Security clearance to support KDS and our government customer in Arlington, VA.... ...and escalation. Knowledge of a wide range of... ...support to a customer base. Ensure... ...customer technical analyst with responsibility... ...protected by applicable federal, state, or local law...Part timeLocal area
$60k - $65k
...readiness solutions for federal programs through science... ...by civilian and military customers alike by leveraging... ...Overview The Technical IT Support Specialist, Associate is... ...problem resolutions as knowledge records in the NIH IT Knowledge Base. Follows quality control...Temporary workWork experience placementRemote workFlexible hours- Apavo is hiring a Tier 1 Help Desk Analyst in Arlington, VA to provide technical assistance to users. This role involves... ...and must hold DoD Top Secret Clearance. The position emphasizes customer service and requires knowledge of Microsoft products. #J-18808-Ljbffr Apavo
- ...Position Overview As the Customer Support Engineer (CSE), you will act as a model of customer... ...and resolutions to support a reusable knowledge base and reduce recurring issues. Ensure consistent... ...IT service delivery within a DoD or federal environment. Experience supporting...Temporary workFor contractorsFor subcontractorWork at officeRemote work
- ...Support Engineer Our customers are at the forefront of some of the most interesting... ...subject matter experts on the frontlines of critical customer... ...and database operational knowledge. This often requires additional... ...navigate through our code base. ~ Familiarity with...10 hours per weekShift work
$28.94 - $51.83 per hour
...an Associate Technical Support Analyst , you will be tasked... ...exclusively within a specific knowledge area Prioritize and... ...in a Call Center or Customer Service role Mobile... ...lift to 30 lbs. Pay is based on several factors including... ...by local, state, or federal laws, rules, or...Hourly payMinimum wageFull timeTemporary workWork experience placementWork at officeLocal areaRemote work- ...(Journeyman Computer Support Specialist) Employment... ...Time with Benefits Customer Agency: Congressional... ...) to support a federal contract opportunity with... ...iOS, Android, and cloud-based technologies supporting... ...contribute to automation, knowledge management, and...Full timeContract workFor contractorsCasual workWork at officeRemote work
- ...Business / Help Desk Analyst Location:... ...join our team supporting VINCI on the... ...will provide frontline Tier 0/1... ...Cloud Security Knowledge (CCSK), Security+... ...functional teams. Customer-service... ...platforms, or federal healthcare research... ...harassment based on race, color...Permanent employmentFull timeContract workRemote work
- Job Title Federal HR Technical Specialist Location Pentagon City,... ...seeking a Technical Specialist to support the DEA Human Capital... ...attention to detail, a working knowledge of employment laws, and the ability... ...reports and summaries based on HR data and operational metrics...
- ...the Help Desk team, providing support while leading day-to‑day... ...Lead provides concierge‑level customer service, advanced troubleshooting... ...process improvements, knowledge base updates, and training needs.... ...protected by local, state, or federal laws, rules, or regulations....Local areaImmediate startRemote work
$26.44 - $35.78 per hour
...None Job Family: Technical Support Services Skills: Customer Service Information... ...the highest levels of the federal government in the heart of... ...Required Technical Skills: Basic knowledge of Windows/MacOS,... ...Rather, salary will be set based on experience, geographic...Hourly payTemporary workWork at officeRemote workAll shiftsFlexible hoursShift workNight shiftWeekend work
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