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Federal Customer Support Analyst — Frontline & Knowledge-Base Mastery

The MIL Corporation

The MIL Corporation seeks a Domestic Customer Support Analyst (Business Analysis, Junior Analyst) to support a Federal Government client at our Arlington, VA location. The analyst will work in cooperation with the CGFS in the Office of Customer Engagement. The role involves first-line support during operating hours, data entry in Engage CGFS, and creating knowledge‑base content. Onsite work with allowances for Situational Teleworking may be authorized. #J-18808-Ljbffr The MIL Corporation

Vacancy posted 12 hours ago
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