Sr. Customer Success Training Professional

Job Description

Job Description

Job Description

As a Cx Training Professional here at Honeywell, you will play a crucial part in shaping our customer experience training initiatives. Your expertise in instructional design, training methodologies, and collaboration will be instrumental in designing and delivering comprehensive training programs that enhance the capabilities and product knowledge of our employees and customers at all levels.

You will report directly to our Director of CX Program Management and you'll work out of our Salem, OR location on a Hybrid work schedule.

In this role, you will impact enhanced customer experiences, employee performance, and organizational success by fostering a learning culture, delivering consistent experiences, and aligning training initiatives with strategic goals.

Responsibilities

KEY RESPONSIBILITIES

• Assist in the development and implementation of the customer experience training strategy and initiatives across the organization.
• Design and deliver comprehensive training programs to enhance customer knowledge of the product and the capabilities of employees at all levels.
• Collaborate with cross-functional teams to identify training needs and gaps in customer experience knowledge and skills.
• Contribute to the design and delivery of engaging and interactive training materials and resources.
• Provide guidance and support to training professionals and subject matter experts.
• Assist in setting the standards for training program design, delivery, and evaluation.
• Support senior leadership in shaping the customer experience vision and strategy.
• Contribute to strategic decision-making and drive alignment with the organization's goals and objectives.
• Stay updated with industry trends and best practices in customer experience training.
• Assist in incorporating innovative training techniques and technologies to enhance the learning experience and drive continuous improvement.
• Assist in evaluating the effectiveness of training programs through data analysis and feedback.
• Contribute to the improvement of training methodologies and approaches to ensure maximum impact and engagement.
• Collaborate with external vendors and partners to leverage their expertise and resources in delivering high-quality training programs.
• Work under minimal supervision and lead project teams within the business.

Qualifications

BENEFITS OF WORKING FOR HONEYWELL

• Benefits - Medical, Vision, Dental, Mental Health
• Paid Vacation
• 401k Plan/Retirement Benefits (as per regional policy)
• Career Growth
• Professional Development

YOU MUST HAVE

• 6 years of proven experience in customer experience training or related field, with a proven track record of assisting in the design and delivery of training programs.
• 6 years of hands on experience in developing training materials and resources.

WE VALUE

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Advanced degree such as a Master's degree or MBA is preferred.
• Relevant certifications in customer experience management or related fields are a plus.
• Strong communication and presentation skills with the ability to effectively communicate concepts and ideas to diverse audiences.
• Knowledge of instructional design principles and adult learning methodologies.
• Experience in collaborating with cross-functional teams and stakeholders.
• Ability to contribute to strategic decision-making and drive alignment with the customer experience vision.
• Analytical mindset with the ability to analyze training needs and evaluate training effectiveness.
• Experience in managing training programs is a plus.
• Passion for delivering exceptional customer experiences.
• A customer-centric mindset and a commitment to exceeding customer expectations.
• Strong teamwork and collaboration skills.
• Attention to detail and strong organizational skills.
• Ability to manage multiple tasks and deliver results within defined timelines.
• Continuous learning mindset and willingness to stay updated with industry trends and best practices in customer experience training.

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here (
THE BUSINESS UNIT

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Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity : click here (-and-diversity)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity :

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.