Scheduling Specialist III-Gastroenterology

Summary The section of Gastroenterology & Hepatology is looking to recruit an enthusiastic and procedure scheduler to schedule Gastroenterology general GI outpatient procedures. The position requires patient education and navigation through the patient's journey, including preparing patients for the procedure and scheduling the procedure with BCM & BSLMC EMR. The candidate will work closely with physicians and the procedure schedule. The candidate will work Monday - Friday, 8hrs daily. The ideal candidate will be organized, motivated and passionate about providing excellent customer service to outpatients. This position will work in a high-volume service line with additional complexity of managing scheduling and patient registration in separate EPIC system. The position is located at our McNair Campus. Job Duties Schedules GI procedures in BCM and BSLMC EPIC, guaranteeing that every referred patient has a procedure date scheduled. Contacts patients for instructions before the procedures and notifies the patient of date, time and arrival time. Requests additional information from referring physicians. Verifies insurance for new and established patients. Works closely with general GI care coordination team to fill endoscopy block. Works on order work queue to select orders and schedule patients. Works closely with MD for any patient special instructions, including procedure locations and clearances prior. Performs cross-checks for procedural or scheduling conflicts to ensure accuracy of exam. Acquires clinical notes as needed prior to exam. Maintains confidentiality of passwords/codes for all information systems and patient information, as observed by supervisor. Verifies and confirms patient identification and patient information including patient precautions and other vital information on all documentation, as observed by supervisor. Communicates in an appropriate manner as outlined in the patient care manual. Performs other duties as assigned. Minimum Qualifications High school diploma or GED. Three years of relevant experience. Preferred Qualifications Scheduling experience in a high-volume clinical environment. Work Authorization Requirement This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer. #J-18808-Ljbffr