Technical Services Specialist - Automotive Aftermarket Product Support

Job Description:SUMMARYThe Technical Services Specialist is responsible for providing advanced technical support, conducting product and equipment research, and supporting validation and training efforts for the Automotive Aftermarket channel customers. This role requires strong organizational skills, independent project management, and the ability to analyze and resolve technical inquiries through calls and emails. The ideal candidate has extensive hands-on automotive experience and a strong understanding of diagnostic and testing equipment.ESSENTIAL DUTIES AND RESPONSIBILITIESManage and prioritize multiple research and technical service projects, ensuring timely completion with minimal supervisionConduct in-depth research and analysis of automotive products, tools, and equipment to assess compatibility with ICE, EV, and hybrid vehicle platforms, and produce trend reports, market maps, and competitor comparisonsProvide expert technical support related to product usage, equipment operation, and troubleshooting in field and on siteManage and resolve technical inquiries via phone and email from customers including distributors, dealerships and other types of service providersPerform tool testing and design verification to ensure product performance and quality standardsSupport cross-functional team on Innovation projects with new product testing Prepare detailed product validation and research reportsAssist with virtual training initiatives and technical education effortsSupervisory ResponsibilitiesThis position has no supervisory responsibilities. QUALIFICATIONSMinimum of five (5) years of hands-on experience as an automotive technician; Bachelors in Industrial / Mechanical Engineering preferredASE Certification (Automotive Service Excellence)Proven ability to diagnose and repair a wide range of vehicle systemsStrong knowledge of precision measurement tools, diagnostic scanners, and automotive test equipmentExcellent research, analytical, and problem-solving skillsStrong written and verbal communication skillsAbility to work independently, prioritize workload, and manage multiple projects simultaneouslyPreferred SkillsExperience supporting dealership and field staff technical operationsBackground in product testing, validation, or quality assuranceFamiliarity with virtual training platforms or technical instructionITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws. Job SummaryJob number: JR9159Profession: Sales & Marketing