Resource Management Specialist 1 or 2

Hybrid schedule available for Oregon & Washington residents. Regular FT, Exempt Our Team is growing! The Role: NW Natural has a fully centralized work management structure for the oversight of all our field operations. The Resource Management Specialist (RMS) position in the Resource Management Center (RMC) planning, scheduling, and assigning field work. Day to Day: Builds personnel schedules and monitors resources to ensure adequate resources are available to perform planned work. Ensures effective and safe assignment of work and field resources across business units and geographical areas for maximum efficiency. Administers staffing and resources, responds to emergencies during business and non‑business hours and ensures daily business needs and projects are managed in a timely manner. Integrates information from work forecasts and plans into day‑to‑day operations and decision making in RMC to support effective and efficient management of the work and resources. Routinely coaches, guides, and mentors field supervisors on RMC processes and procedures. Makes planning recommendations to stakeholders regarding the best allocation of internal resources. Manages employee absences, physical restrictions, and attendance, including collecting required information, directing employees of actions they need to take, and partnering with supervisors and HR on appropriate action. Works closely with various stakeholders when scheduling field employees for time away from the regular scheduled duties while managing diverging company priorities and maintaining the appropriate amount of field resources to complete work. Communicates accordingly with all levels of the organization and demonstrates the ability to recognize and maintain confidentiality of sensitive information. Utilizes PC skills to generate and coordinate the preparation of a wide variety of reports using Microsoft Office Suite, Clevest, and Workforce. Applies and maintains knowledge of field and business operations, current policies, procedures, practices. Adheres to organizational, local, state, and federal guidelines. Other duties as assigned. Acts as a technical resource for others. Provides classroom and informal training to new system users, and to existing users for new releases and/or changes. Develops, maintains, and evolves system training materials for RMPs and other users as needed. Partners with BAS team members along with IT&S to troubleshoot issues and design solutions for the RMC to ensure that end users are using applications effectively/appropriately. Manages travel process and coordination for field employees traveling out of town for planned or emergency work. Administers and promotes the philosophies and directives of the Collective Bargaining Agreement. Demonstrates appropriate leadership and decision‑making behaviors; maintains technical job knowledge and personal skill development. Participates as a subject matter expert for audit preparation, data gathering to demonstrate compliance. Supports company’s commitment to a culture of safe work practices by enforcing fatigue management and rest period guidelines. Come on your first day with: Ideal candidate possesses 1 to 2 years of a combination of experience in resource management, planning, and deployment, logistics management, project management, data analytics, or experience in NWN field or field related positions. 3+ years of experience required for Level 2. Ability to establish and maintain effective relationships with internal and external stakeholders and gain trust and respect. Ability to provide user support for the various systems used in the RMC; communications and interactions with all levels of users from entry to expert and both internal as well as external application users; demonstrates end‑user perspective, patience, and a desire to help people. Proven presentation skills to effectively conduct training for small and large groups of technical experts. Ability to train personnel on system use and functionality; create and prepare training materials; provide both entry and system upgrade training for users; document training. May require travel to the various Resource Centers. Adept problem‑solving skills, including the ability to think analytically and logically, understand and apply business processes, and make decisions based on relevant information and an understanding of impact; proven attention to detail. Must be able to analyze and act on multiple emergent demands occurring simultaneously in a dynamic and ever‑changing environment. Demonstrated ability to communicate and collaborate with various stakeholders to ensure cooperation and alignment. Excellent customer service both internally and externally, and to communicate effectively, both verbally and in written form. Ability to work in a team environment, collaborating with others to ensure targets and goals are met. Proficient in work management and MS Office or similar technology, including spreadsheet, word processing, and project management. Strong research, data collection and data analysis skills. Personal availability to respond immediately to emergency situations and staffing requirements. Physical, Environmental & Scheduling Requirements The schedule for this position is typically Monday‑Friday, day shift hours sometime between 6:30 am and 5:00 pm. Subject to change based on business needs. There is a possibility for a hybrid schedule after training. What we offer: Health & Wellness Rich health insurance benefits with competitive employer contribution Free access to an online wellness resources platform Work Life Balance Up to 23 Vacation Days 80 Hours of Sick Time 10 paid holidays and 3 floating holidays 3 weeks paid parental leave Be part of a workplace where your voice matters. Engage with our Diversity, Equity & Inclusion Council, and a variety of Employee Resource Groups that support community and growth. 1500 sq foot exercise facility and secure bike room Meaningful annual incentive bonus opportunity in addition to base salary Competitive 401k company contribution and match 15% discount on NW Natural stock through Employee Stock Purchase Program Up to $5250 a year in tuition reimbursement Wellness incentive program Discounts 20% off natural gas service Up to 30% discount at NW Natural Appliance Center TriMet Pass for all HQ employees Generous discounts with Verizon & AT&T Wireless Base salary range: $68,600.00‑$94,150.00 (Level 1) or $81,500.00 ‑ $111,850.00 (Level 2) per year, depending on qualifications Annual Target Incentive: Level 1, 7.5% target Level 2, 9.5% target NW Natural is proud to be an equal opportunity employer. We welcome and embrace our candidates’ diversity and take affirmative action to employ and advance individuals without discrimination on the basis of race, color, sex, gender identity or expression, sexual orientation, religion, age, physical or mental disability, veteran status, pregnancy (including childbirth or related medical conditions), national origin, marital status, genetic information, and all other legally protected characteristics. We forbid discrimination and harassment in the workplace based on any protected status or characteristic. A criminal history is not an automatic bar to employment with NW Natural. Instead, we make individualized assessments regarding qualifications and backgrounds. NW Natural is also committed to providing reasonable accommodations for individuals with disabilities, individuals with sincerely held religious beliefs, and disabled veterans in our job application procedures. If you need assistance or an accommodation as part of the application process, please contact us at View email address on click.appcast.io or View phone number on click.appcast.io. #J-18808-Ljbffr NW Natural