Retail Team Lead

Retail Team Lead (RTL)

Under the leadership of the Store Manager and District Director, the RTL will assist with the day-to-day operations and management of the store and donation area. To ensure efficient and cost-effective operation through world-class customer service, processing donated goods, quality control, and maintaining a productive workforce.

Essential Duties and Responsibilities:

• Assume management responsibilities in the absence of the Manager or Assistant Manager, including opening/closing and all day-to-day store operations.
• Manage and influence the team by communicating clear company goals daily, weekly, and monthly.
• Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at POS registers/safe.
• Supervise and assist with the training and development of Team Members.
• Ensure the proper handling and processing of incoming donation flow in and out of the store according to GWH policies and procedures.
• Help ensure the timeliness of proper apparel and hard goods rotation according to GWH policies and procedures.
• Accurately operate store systems and ensure financial and statistical counts are completed (donor counts, production standards, etc.).
• Performs other duties as assigned by Management.

Additional Responsibilities:

• Demonstrates a high degree of professionalism in communication, attitude, and teamwork with customers and team members.
• Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment.
• Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
• Must be punctual and have dependable attendance, and maintain an appropriate appearance.
• Must safely conduct work; maintain good housekeeping standards, have all aisles and pathways to fire exits clear and free from clutter, and keep work areas neat and clean.
• Adheres to local, state, and federal laws and regulations.

Minimum Qualifications:

• High school diploma or equivalent preferred.
• One (1) to two (2) years of retail sales experience is preferred.
• Management/Supervisor with one (1) or more years of experience is preferred.
• Basic computer skills.
• Good time management and organizational skills.
• Ability to communicate and interact well with a variety of personality types.
• Ability to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight, and weekend shifts.
• Must have reliable transportation.

Key Performing Indicators (KPI): Transaction Value, Donor Value, Donors Integrity and Growth, Budget Sales vs. Actual Sales, Payroll as a Percent of Revenue, Budgeted Profit vs. Actual Profit, Retention Rate, Customer Service, Change Roundup, Active with Zero hours TMs, Administration - Performance management/Training, Reporting-, Team Meeting Minutes, Safety, GWH LMS Training completion.

Physical Requirements/Work Environment: The ability to continuously stand/walk for the duration of the shift, frequently push/pull, occasionally bend/stoop/crawl/kneel/reach above shoulders, and climb a ladder. Able to lift, up to, 40 lbs. An indoor work environment with exposure to outside temperatures. The noise level in the normal work environment is usually moderate.