Lead Server - Hotel Sorrento

Lead Server

ASH Hotels designs, develops, owns and operates a very special collection of properties. In our world, a hotel is much more than a destination to meet, dine, or sleep. Rather, it is a dynamic site of imagery and emotions, interactions and sensations manifesting within the walls of a beautifully restored local legend - a living movie set. An ASH hotel is a connection to the past and a beacon for the future, layered in nuanced storytelling that invites exploration time and again.

The historic Hotel Sorrento is a cultural anchor in Seattle. From the fireside salons filled with local legends, to a spirit sighting, or the rooftop views of a growing city, the Sorrento has always been where Seattle gathers to celebrate and connect; a landmark with decades of stories, well cared-for guests, and deep roots in the neighborhood it calls home. Steps from downtown Seattle, the hotel enjoys one of the city's most enviable settings: walkable to Pike Place Market, the waterfront, the convention center, and the region's best dining, all while retaining the quiet charm of a tree-lined enclave.

The Lead Server sets the standard for service at Stella, our restaurant which features fresh, coastal Italian cuisine. You run the floor, keep the team on track, and make sure guests are looked after without ever feeling managed. Several shifts a week, you'll also take on Manager on Duty responsibilities, giving you real operational experience and a natural step toward restaurant management. The Lead Server has a direct hand in how guests experience our hotel and in how the service team performs day to day. It's a role built on consistency, judgment, and the ability to bring a team together under pressure. Done well, it shapes the tone of the entire floor.

What You'll Do

• Ensure server, host, and server assistant opening and closing checklists are completed every day
• Run food, provide attentive service, and support the team with polishing, cleaning, and restocking as needed
• Keep menus current and flag any changes to the Restaurant Manager or Director of F&B
• Communicate guest feedback, operational issues, and supply needs to the appropriate manager

Deliver consistent, attentive guest service

• Greet and seat guests, support in-room dining orders, and serve tables directly
• Check food and beverage quality against our standards before it reaches the guest
• Resolve guest concerns calmly and professionally, and report anything requiring follow-up to the Restaurant Manager in a timely manner

Train and support the team

• Model professional behavior, punctuality, and appearance standards
• Support a respectful, team-oriented environment on the floor
• Train new servers and server assistants as they onboard
• Provide ongoing guidance to help the team build product knowledge and refine service to brand standard

What You Bring

• 23+ years in a restaurant or hospitality environment, with a strong food service background
• Proven ability to lead and support a team, and to hold a standard without losing the room
• Clear, confident communication with guests and colleagues
• A close eye for detail and consistency
• The composure to think on your feet and resolve issues without disrupting service

Compensation & Benefits

Hourly Rate: $24 + Gratuities

Additional benefits include:

• Free parking
• Medical, dental, and vision insurance with generous company contribution to monthly premium after 60 days of employment
• Voluntary Long-Term, Short-Term Disability Plans, Life Insurance, Accident and Critical Illness Plans, Pet Insurance
• 401(k) retirement plan with employer match after 90 days of employment
• Annual Paid time off: 10 vacation days, 4 Personal Days, eligible for 11 Holidays
• Washington-mandated paid sick leave
• Ash Hotel discounts
• F&B perks

Work Environment & Physical Requirements

Property-based, restaurant and kitchen floor presence, and occasional meetings across departments. Flexibility to work days, evenings, holidays, and weekends around key team milestones, events, or business levels. Ability to sit, stand, walk, and lift up to 25 lbs as needed.

Legal Notices

Equal Employment Opportunity: We are an equal opportunity employer and make hiring decisions based on merit, qualifications, and business needs without regard to race, color, religion, sex, national origin, ancestry, age (40+), disability, medical condition, genetic information, sexual orientation, gender identity or expression, marital status, military or veteran status, or any other characteristic protected under federal law.

Reasonable Accommodations: We are committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. To request an accommodation, please contact us during the application process.

At-Will Employment: Employment with this company is at-will, meaning either the employee or employer may terminate the employment relationship at any time, with or without cause or notice, to the extent permitted by law.