Director of Analytics & Operations

National Recovery Associates Inc.

Job Description

Location: Jacksonville, FL | Newark, NJ | Remote Employment Type: Full-Time

Drive Performance. Deliver Results.

National Recovery Associates (NRA) is seeking an experienced Director of Analytics & Operations to lead the strategy, reporting, and operational performance of our collections organization. This role is ideal for a leader who understands both collections operations and analytics. You'll develop KPIs, analyze portfolio performance, identify operational opportunities, and provide executive leadership with the insights needed to improve recovery results and client performance.

What You'll Do

Develop and oversee operational KPIs, dashboards, and executive reporting.
Analyze portfolio performance and recommend strategies to improve recovery results.
Identify trends, opportunities, and operational risks through data analysis.
Partner with Operations to improve collector and team performance.
Present performance metrics and business insights to executive leadership and clients.
Support forecasting, capacity planning, and operational strategy.
Ensure data integrity and reporting accuracy across the organization.
Collaborate with Compliance, IT, Client Services, and Operations on strategic initiatives.
Ensure compliance with FDCPA, TCPA, FCRA, and company policies.

What We're Looking For

Required:

8-10 years of experience in collections, accounts receivable management (ARM), financial services, or recovery operations.
Experience leading analytics, reporting, or operational performance initiatives.
Strong understanding of collections KPIs, portfolio performance, and operational metrics.
Experience developing executive dashboards and performance reporting.
Ability to turn complex data into actionable business recommendations.
Strong leadership, communication, and problem-solving skills.
Knowledge of FDCPA, TCPA, FCRA, and collections industry best practices.

Preferred:

Experience with debt buying, consumer collections, or legal collections.
Experience with Power BI, Tableau, SQL, Excel, or other business intelligence tools.
Experience presenting performance results to executive leadership and clients.

Why Join NRA?

Influence business strategy and operational performance.
Work directly with executive leadership.
Lead high-impact analytics and reporting initiatives.
Competitive compensation and benefits.
Opportunity to make a measurable impact in a growing organization.

Ideal Background

Director of Analytics
Director of Operations
Director of Business Intelligence
Director of Collections Analytics
Director of Portfolio Analytics
Business Intelligence Manager
Operations Analytics Manager
Senior Data Analytics Manager
Director of Performance Analytics
Collections Operations Manager

If you're passionate about using data to improve operations, optimize portfolio performance, and help drive strategic business decisions, we'd love to hear from you.

Apply

Vacancy posted 4 days ago

Similar jobs that could be interesting for youBased on the Director of Analytics & Operations in Jacksonville, FL vacancy

Head of Business to Business Operations
...Director of Operations – Multi-Unit QSR Leadership A growing, highly successful restaurant organization is seeking an experienced Director of Operations to oversee approximately 20-30 fast food (burger)restaurants through a team of 3–5 District Managers . This is an outstanding...
Suggested
Martin Recruiting Partners
Jacksonville, FL
4 days ago
Director of Operations and Continuous Improvement
...The Director of Operations and Continuous Improvement (CI) leads and directs the operations function(s) for the organization to meet customer order requirements, improve speed, improve quality and increase effectiveness of operations. This position is responsible for...
Suggested
S. , CO
Jacksonville, FL
4 days ago
Head of Operations **URGENT**
...Our client, Mira Women's Health , is hiring for an experienced and people-focused Director of Operations to lead day-to-day practice operations, strengthen workflows, support staff development, and ensure a high-quality experience for patients and team members alike....
Suggested
Work at office
Immediate start
Helios HR
Jacksonville, FL
3 days ago
Head of Operations Management (m/w/d)
...Director of Operations Gerena Food Management Corporation operates multiple McDonald’s franchise locations, including operations within a U.S. Navy base. We are committed to operational excellence, food safety, and delivering the highest standards of the McDonald’s brand...
Suggested
Work at office
Local area
McDonald's
Jacksonville, FL
1 day ago
Head of Operations & Business Management
...Director of Operations POSITION SUMMARY The Director of Franchise Operations oversees all franchise restaurant operations for a geographic region... ...projects/directions simultaneously. Must display strong analytical and organizational skills and have the ability to identify...
Suggested
Work at office
Workstream
Jacksonville, FL
1 day ago
Director of Business Operations
...Job Title: Director of Business Operations Company: Order & Co. Location: Ponte Vedra, FL (and surrounding metro areas) About Order & Co. Order & Co. offers a curated suite of premium services crafted to elevate living spaces—Luxury Organization, Functional Interior Design...
Part time
Work experience placement
Order & Co.
Jacksonville, FL
2 days ago
Regional Director of Operations
...Regional Director Of Operations Eye Health America (EHA) is a leading, integrated eye care group providing the best, patient-focused eyecare in the Southeast. With exceptional talent and innovation, we will grow as the preferred healthcare partner. The Regional...
Work at office
Quigley Eye Specialists
Jacksonville, FL
2 days ago
Assistant Director of Business Operations
...The Assistant Director of Business Operations provides advanced operational, analytical, and systems-level support for departmental business operations, including accounting and finance, grant administration, human resources coordination, procurement oversight, and business...
Contract work
University of North Florida
Jacksonville, FL
23 hours ago
Director of Accounting Operations
# Director of Accounting OperationsApply for this jobLocationJacksonville, FLDepartmentFinanceJob... ...**Purpose:**The Director of Accounting Operations is responsible for leading the day-to-... ...financial close processes* Excellent analytical, organizational, and communication...
Tech9
Jacksonville, FL
5 days ago
Assistant Director of Operations
$100k - $150k
...companies view used technology with a new model that focuses on repurposing instead of recycling. We’re looking for an Assistant Director of Operations to help scale the systems, teams, and processes behind our IT asset disposition (ITAD) business. This role is ideal for a...
Local area
Relocation
Night shift
Revivn
Jacksonville, FL
5 days ago
Senior Federal Contracts Manager
A leading contracting firm in Jacksonville, Florida is seeking a Contracts Manager to oversee Federal contracts and manage subcontractor relationships. The ideal candidate will have a minimum of 5 years of experience in this field, exceptional attention to detail, and ...
Contract work
For subcontractor
Work at office
Healtheon
Jacksonville, FL
4 days ago
Contracts Manager
Overview The Contracts Manager will effectively enforce prime contracts awarded by Federal Government Agencies as well as Subcontracts and Purchase Orders awarded to contractors and suppliers. Communicate with Government personnel, subcontractors, maintain contract files...
Contract work
For contractors
For subcontractor
Work at office
Immediate start
Healtheon
Jacksonville, FL
3 days ago
Head of Operations Management (m/w/d)
...opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets. Job Summary The Operations Supervisor is a first‑line people leader responsible for overseeing the day‑to‑day execution of a defined production area (e.g.,...
Work at office
Day shift
Industrial Electric Mfg Inc
Jacksonville, FL
2 days ago
Senior Label Process Lead
$79k - $127.65k
...Irvine, California. Key Responsibilities Apply strong project management, leadership, and problem‑solving skills to ensure systems operation and schedule design, approve, and release artwork for all labeling. Partner with other Project Leads to deliver Process...
Work at office
Local area
Immediate start
Worldwide
Johnson & Johnson MedTech
Jacksonville, FL
2 days ago
Operational Excellence Manager
...technical knowledge, creativity and execution. Job Description The Operational Excellence Manager is responsible for the development,... ...verbally and in writing. Excellent time management, organizational, analytical, and problem‑solving skills. Additional Qualifications ASQ...
CRB Group
Jacksonville, FL
1 day ago
Operational Excellence Manager
...Responsibilities Brasfield & Gorrie, a recognized leader in the construction industry, has an exciting opportunity available for an Operational Excellence Manager in any B&G office location. The Operational Excellence Manager will be a company leader who encourages a...
Night shift
Brasfield & Gorrie
Jacksonville, FL
2 days ago
Data Program Manager
Job Title: Data Program Manager Seeking an experienced and motivated Data Program Manager to join our Data Engineering team. In this role, you will lead and manage strategic data engineering programs, ensuring successful execution and delivery on regulatory commitments...
Contract work
BCforward
Jacksonville, FL
3 days ago
Head of Operations & Business Management
$120k - $130k
## Director, OperationsApplylocations: Jacksonville, FL - ZC0CO - Corporate Colorado: Missoula, MT - MT037 - Community MC: Colorado Springs... ...partnerships. In partnership with the Vice President of Operations, the Director of Operations is responsible for ensuring the successful...
Work at office
Healogics
Jacksonville, FL
2 days ago
Fraud Operations Senior Manager
$87.6k - $131.4k
## Fraud Operations Senior ManagerApplyremote type: Hybridlocations: 5800 SOUTH CORPORATE PLACE: Jacksonville Florida United Statestime type: Full timeposted on: Posted Todaytime left to apply: End Date: May 26, 2026 (6 days left to apply)job requisition id: 26962342The...
Full time
Citibank (Switzerland) AG
Jacksonville, FL
1 day ago
Head of Operations Management (m/w/d)
...part of a team that values safety, continuous improvement, quality, and employee well-being? CHEP is looking for a motivated Plant Operations Supervisor to join our team in Jacksonville, FL! As a Plant Operations Supervisor, you will be responsible for assisting the...
Temporary work
Local area
Shift work
CHEP
Jacksonville, FL
2 days ago
Payer Contracting Manager for Children's Health
$58.62 - $90.48 per hour
...Contracting standard practices. Represents Payer Contracting and Intermountain Health in key relationships, including leading Joint Operating Committees. Establishes and maintains effective long‑term relationships with highly aligned payers. Coordinates with Finance and...
Hourly pay
Full time
Contract work
Work at office
Relocation package
Intermountain Health
Jacksonville, FL
3 days ago
Head of Operations Management (m/w/d)
...Auto Driveaway, one of the largest professional driveaway companies in the US, is seeking an energetic, safety‑focused Operations Manager to execute dispatch operations at our Jacksonville, FL location. Auto Driveaway is a leading national provider of professional vehicle...
Temporary work
Work at office
Local area
Relocation
Auto Driveaway Systems, LLC
Jacksonville, FL
2 days ago
Head of Operations **URGENT**
## Operations ManagerApplylocations: Jacksonville, FLtime type: Full timeposted on: Posted Todayjob requisition id: JR7040**Overview**At... ...expectations and standards to execute Company programs.* *Analytical:* Candidates must have strong strategic skills and the ability...
Temporary work
Work at office
Local area
Immediate start
Flexible hours
Shift work
Night shift
Weekend work
PGA TOUR Superstore
Jacksonville, FL
2 days ago
Head of Operations Management (m/w/d)
$60k
...What You’ll Do Are you an experienced Dental Operations Manager ready to make a significant impact? Great Expressions Dental Centers is seeking a highly skilled and seasoned professional to join our growing team. As the Dental Operations Manager, you will be a key player...
Temporary work
Work at office
Flexible hours
Great Expressions Dental Centers
Jacksonville, FL
1 day ago
Head of Operations & Business Management
...relations, scheduling, employee relations, budgets, staffing, safety, and daily/monthly/yearly production goals. Essential Functions Operates as the main contact with thecustomers. Manages a team of supervisors andoperator's staff. Schedules labor and adjusts as business...
Full time
Work at office
Monday to Friday
Night shift
Day shift
Amports
Jacksonville, FL
3 days ago
Head of Operations & Business Management
$22 - $24 per hour
...to change patients' lives.We also understand that meaningful work is hard work, and we are committed to supporting and c... The Operations Manager is responsible for developing, implementing, and continuously improving the operational systems that govern manufacturing...
Hourly pay
Contract work
Flexible hours
3 days per week
Amazon.com Inc
Jacksonville, FL
1 day ago
Head of Compliance Operations
...the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals! As an Operations Supervisor, you will leverage your leadership skills to coordinate and direct the overall delivery of quality service to maximize...
Hourly pay
Work at office
American Rental Association
Jacksonville, FL
28 days ago
Supervisor, Freight Operations
...What you need to succeed as a Freight Operations Supervisor at XPO Minimum qualifications: 2 years of related work experience in a warehouse, distribution, supply chain, transportation or similar environment Knowledge of the Less-than-Truckload (LTL) industry, hazardous...
Hourly pay
Work experience placement
Shift work
Night shift
Weekend work
Afternoon shift
ROLE
Jacksonville, FL
4 days ago
Senior Operations Manager (Operations Manager I)
$85k - $100k
...Senior Operations Manager (Operations Manager I) The Sr. Operations Manager (Operations Manager I) role has a national salary range of $85,000 - $100,000. For roles within California and Washington the range is $85,000 to $110,000. DHL Supply Chain offers multiple benefits...
Contract work
Casual work
DHL Germany
Jacksonville, FL
8 days ago
Head of Operations Management (m/w/d)
...TOGETHER, WE SAVE LIVES Summary The Production Manager is responsible for leading day-to-day manufacturing operations within a ballistic and hard armor production facility. This role is accountable for effective Operating Model deployment, finished goods quality, and...
Safariland
Jacksonville, FL
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Director of Analytics & Operations. Be the first to apply!