Epic Support Analyst II

Job Title

Position Summary

Under moderate directions, independently research and analyze issues to produce solution options (including alternative solutions when necessary to address system limitations), including pros, cons, risks, benefits, costs, and unintended consequences. This includes the following: Onsite and application use support, real-time assessment of workflows and making recommendations for improvement, driving efficiency and promoting best practices, new practice onboarding support for providers and staff, understands and supports full clinic workflow from check-in to check-out for providers and staff. Provide various training sessions based upon end user needs. This includes 1:1 or group, personalization lab augmentation and presentations as needed. Responsible for departments continuous Epic improvement through the Epic optimization lifecycle including the following: optimization lifecycle execution and ownership, liaison between Epic1 teams and clinical operations, enters and troubleshoots break fix tickets in addition to following up regarding resolution on behalf of clinical operations. This position requires flexible hours to meet availability of providers, excellent time management skills, and the ability to work independently.

Job Description

Primary Duties & Responsibilities:

• Provides support to end users and seeks to make improvements through process improvement and quality assurance.
• Provides new and ongoing clinical systems training and assesses current level of knowledge of new users, working with department management to provide additional clinical systems education.
• Reviews, tests and implements system enhancements and upgrades.
• Provides daily support of the application through review of clinical reports, audits, downtime procedures and troubleshooting.
• Facilitates communications to operations regarding clinical system changes and upgrades.
• Performs other duties as assigned.

Working Conditions:

• Normal office environment.
• Typically sitting at desk or table.
• Repetitive wrist, hand or finger movement (PC Typing).
• Office equipment.

Required Qualifications

Education: High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications /Professional Licenses: No specific certification/professional license is required for this position.

Work Experience: Relevant Experience (2 Years)

Skills: Not Applicable

Driver's License: A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education: Bachelor's degree

Certifications /Professional Licenses: Epic Certification - Epic Systems

Work Experience: No additional work experience unless stated elsewhere in the job posting.

Skills: Epic Systems, Hospital Experience, Interpersonal Communication, Medical Knowledge, Medical Practices, Oral Communications, University Education, Written Communication

Grade

G13

Salary Range

$65,900.00 - $112,700.00 / Annually The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Benefits Statement

Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit:

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Washington University in St. Louis