Director/Senior Director of Client Services

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director/Senior Director of Client Services based in United States. This leadership role oversees the delivery and optimization of technology-driven business solutions across a defined portfolio of enterprise clients. You will lead cross-functional teams while serving as a key bridge between client stakeholders, engineers, and subject matter experts. The position combines client leadership, project management, business transformation, and data-driven problem solving. You will help organizations improve complex business processes through solutions incorporating artificial intelligence, machine learning, and advanced analytics. The role also provides opportunities to influence product development and shape how technology is applied to real-world business challenges. Success requires deep consumer packaged goods expertise, strong commercial knowledge, and the ability to translate complex data into actionable insights. This is a fully remote U. S. -based leadership opportunity with occasional travel and a preference for candidates in the East or Central regions. Accountabilities: - Lead end-to-end delivery of business solutions for a defined portfolio of clients, overseeing project management, implementation, and ongoing value realization. - Build and maintain strong client relationships while acting as the primary liaison between client stakeholders, technical teams, engineers, and subject matter experts. - Partner with clients to analyze existing business processes and identify opportunities for transformation through technology-enabled solutions. - Guide stakeholders at different organizational levels through platform capabilities, tailored business solutions, and insights relevant to their business objectives.

- Lead and support cross-functional teams working across artificial intelligence, machine learning, ontologies, inference engines, rules-based systems, and natural language processing. - Provide business and client-driven input into the ongoing development and enhancement of technology and solution offerings. - Translate complex datasets and analytical findings into clear business stories, actionable recommendations, and measurable client outcomes. - Support the broader vision for scalable business process transformation and help identify opportunities to expand and optimize client engagements. - Establish and maintain clear project documentation, including requirements, use cases, process diagrams, data dictionaries, and other technical or functional documentation. Requirements: - Bachelor’s or master’s degree in a relevant field, or equivalent professional experience. - At least 5 years of experience in Revenue Growth Management (RGM) within a global Consumer Packaged Goods (CPG) organization. - Professional experience in one or more of the following areas: Trade Promotions, Pricing, Assortment, or Supply Planning. - Demonstrated experience managing client-vendor relationships within a software technology environment, preferably involving AI-driven solutions. - Previous experience managing cross-functional teams and working directly with enterprise clients. - Strong analytical and critical-thinking abilities, with the capacity to transform complex data into clear insights and actionable business recommendations. - Experience with data visualization and analytics platforms such as Power BI, Tableau, or comparable tools. - Excellent verbal and written communication skills, with the ability to communicate effectively with both technical and business audiences through presentations, documentation, and analysis sessions. - Strong requirements documentation skills, including experience with approaches such as use cases, activity diagrams, sequence diagrams, state charts, data dictionaries, and class or entity relationship diagrams.