Customer Service Representative - Entry-Level

Job Description

Job Description

AGC Auto Glass & Car Care is seeking a motivated Customer Service Representative to join our growing team.

Are you someone who enjoys talking with customers, solving problems, and helping people choose the right solution? This is a great entry-level opportunity for someone looking to build a long-term career with a company that values teamwork, customer satisfaction, professional growth, and performance.

No automotive experience is required - we provide paid training to help you succeed.

As a Customer Service Representative, you'll manage the customer experience from the first conversation through scheduling and service. You'll help customers understand their options, coordinate insurance information when needed, identify additional vehicle-service needs, and recommend solutions that make sense for the customer.

This is an active, customer-facing position for someone who enjoys building relationships, communicating with people, learning new services, and confidently making recommendations. It is more than a traditional receptionist role - you'll play an important part in helping customers make informed decisions while supporting AGC's customer service and performance goals.

Why Join AGC Auto Glass & Car Care?

We invest in our employees with training, coaching, and opportunities to advance within our growing company.

Benefits

• Paid training - no automotive experience required

• Full-time, stable employment

• Performance-based bonuses and incentives

• Opportunities for advancement into leadership and management

• Ongoing coaching and career development

• Friendly, team-oriented workplace

• Work with military personnel, retail partners, and local customers

• Build valuable customer service, sales, and automotive industry skills

• Develop skills that can support a long-term career with a growing company

Compensation:

$45,000 - $60,000 yearly

Responsibilities:

As a Customer Service Representative, you'll serve as a key point of contact for AGC customers and help guide them through their service experience.

• Greet customers professionally and create a welcoming experience

• Build positive relationships with customers and understand their individual needs

• Manage several customer conversations, appointments, and follow-ups throughout the day

• Schedule auto glass and car care services

• Answer questions about windshield repair and other services

• Help customers understand available service options and pricing

• Assist with insurance claim information and required documentation

• Identify vehicle damage and additional service needs

• Confidently recommend services and solutions that make sense for the customer

• Recommend additional services, including window tint, hail damage repair, headlight restoration, and mobile auto glass service

• Learn AGC's products and services so you can explain them clearly and accurately

• Maintain accurate customer records and appointment information

• Follow through with customers and team members to help ensure a smooth service experience

• Address customer concerns with professionalism and care

• Communicate effectively with customers and team members

• Contribute toward customer service, performance, and team goals

Qualifications:

We're looking for people who are willing to learn and take pride in providing great customer service.

You may be a great fit if you:

• Enjoy working with and helping people

• Have a positive and professional attitude

• Communicate clearly and confidently

• Are dependable and take responsibility for your work

• Are comfortable learning new products, services, and processes

• Can stay organized and manage multiple tasks

• Work well independently and as part of a team

• Are motivated to grow and take on additional responsibility

• Have previous customer service, retail, hospitality, restaurant, or sales experience — helpful, but not required

• Have a high school diploma or equivalent — preferred

• Have a valid driver's license — preferred

A Great Opportunity for Entry-Level Candidates

This position is a great fit for candidates who are:

• Looking for an entry-level customer service job

• Starting their first full-time career

• Transitioning from retail, hospitality, restaurants, or other customer-facing work

• Interested in developing professional and customer service skills

• Looking for paid training and opportunities to advance

• Interested in a hands-on work environment

• Motivated to learn and build a long-term career

You don't need an automotive background to get started. We'll provide the training and support you need to learn our services and become confident in the role.

About Company

AGC Auto Glass & Car Care provides reliable, high-quality auto glass and vehicle services with a strong commitment to customer safety, honest service, and professional workmanship. We take pride in delivering dependable solutions while treating every customer with respect and care.

Our company is built on integrity, teamwork, craftsmanship, and customer satisfaction . We believe in doing the job right, communicating honestly, and creating a positive experience for every customer.

At AGC, we’re also committed to building a strong team where people can learn, grow, take pride in their work, and make a meaningful impact . Our goal is to be a trusted name in the communities we serve while creating opportunities for our employees to build rewarding careers.