Spa Manager

Job Description

Job Description

Why The Global Ambassador   

• Competitive rates  

• Benefits available when you work 25 hours per week-including medical, dental, vision and more 

• Retirement savings program (with company match) 

• Paid time off 

• Be a part of a luxury property recognized for its exceptional service and unique guest experiences. 

• Work with a dedicated team committed to redefining hospitality in Phoenix. 

• Opportunities for career growth within an expanding, forward-thinking hospitality brand. 

 

Who We Are  

Hospitality refined for a global mindset. 

The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author & Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141-room hotel brings together inspired design, world-class dining and elevated wellness in one impeccably curated destination. 

Recognized with a MICHELIN Key in both 2024 and 2025 and named among Esquire’s Best New Hotels in the World and Condé Nast Traveler’s Hot List, The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing.  

 

  What You’ll Do  

• The Spa Manager is responsible for managing the daily operations of the hotel spa and fitness environment, ensuring an exceptional guest experience through effective leadership, operational excellence, and exceptional service standards.  

• This role involves managing staff, overseeing spa services and fitness, maintaining inventory, ensuring health and safety compliance, and driving revenue growth through strategic initiatives. 

• Lead and develop the spa team through recruitment, onboarding, coaching, performance management, and ongoing training while fostering a positive, guest-focused culture 

• Deliver an exceptional luxury guest experience by ensuring service excellence, treatment consistency, guest satisfaction, and effective service recovery.  

• Oversee daily spa operations to ensure seamless execution, facility presentation, treatment room readiness, safety, and compliance with brand and regulatory standards.  

• Manage staffing and labor by creating schedules aligned with business demand, optimizing productivity, overseeing payroll and maintaining labor efficiency. 

 

Qualifications   

• 2+ years of experience in Spa/Wellness Leadership with luxury-oriented resort spa, destination spa or private membership spa.   

• Flexibility to work evenings, weekends, and holidays as needed. 

• Strong knowledge of spa operations, treatments, products, and wellness trends. 

• Exceptional leadership and interpersonal skills, with the ability to motivate and inspire a team. 

• Excellent communication and customer service skills, with a focus on delivering an outstanding guest experience. 

• Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment. 

• Knowledge of health and safety regulations and compliance standards for spa operations. 

• Proficiency in spa management software- preferably B4T, Microsoft Office, and other related systems. 

 

The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.  

We use eVerify to confirm U.S. Employment eligibility.