Outreach Coordinator

Outreach Coordinator

Join the Frederick County Division of Emergency Management (DEM) as our Outreach Coordinator, a key professional role dedicated to strengthening community connection, preparedness, and resilience. This position is responsible for coordinating community engagement initiatives, public education efforts, and supporting the County's alert and warning notification programs. You will play a vital role in expanding community access to DEM services by organizing events, developing partnerships, and creating programs that enhance public understanding of emergency management, 9-1-1 and emergency preparedness and response. If you're passionate about helping communities stay informed and prepared, we'd love to have you on our team.

Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today.

Frederick County offers an extensive compensation package to reflect how highly we value our employees. The following is what you can expect in your first year as a full-time benefited Frederick County Government employee.

• 11 days of Vacation leave with increase after 2 years of employment
• 15 days of Sick leave with unlimited annual carryover
• 11 paid holidays, plus 2 additional floating holidays
• Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan). This is part of a full range of benefits including Dental, Vision, and Flexible Spending
• Employee Health Center with no or low-cost primary and urgent care
• 100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit
• County and Employee funded Defined Benefit Pension Plan
  • Vesting after 5 years of service
  • Additional service credit for eligible previous public service, military service, etc.
• Work/Life balance programs include: Employee Assistance Program and Employee Wellness Program
• Generous Tuition Reimbursement Program
• Other employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan.

Essential Duties and Job Responsibilities

• Responsible for engaging the community and enhancing preparedness through social and traditional media
• Oversee social media accounts; create, implement and monitor annual social media goals for programs; develop and oversee marketing/social media campaigns for programs and services
• Develop, maintain, and strengthen relationships with internal and external stakeholders through regular engagement; identify opportunities to formalize collaborations and actively build strategic partnerships within the local community
• Develop and implement engagement strategies by organizing workshops, events, and education/training programs to increase community awareness about the organization and programs/projects
• Identify and support community needs, and issues through various programs and projects that promote the mission of DEM
• Schedule and coordinate special events and projects including community engagement
• Present and lead engagement and educational programs and trainings
• Serve as a member of the County Public Information Officer (PIO) and Community Engagement committees
• Supports the Emergency Operations Center (EOC) during activations. EOC activations can occur at any hour without notice;
• Act as a call taker or Call Center Manager in the Non-Emergency Call Center (NECC) as needed
• Perform other duties as assigned

Qualifications and Requirements

The qualifications/requirements, knowledge/skills/abilities and physical requirements or working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Associate's degree in education, emergency management, communication, marketing, or related field
• Minimum of 2 years experience in outreach, marketing, communications or a related field

Substitutions for the above-listed required education and experience are a Bachelor's degree as described above. Additional required or preferred qualifications may apply based on operational needs, as approved by Human Resources

A successful incumbent operating in this role displays the following:

• Working knowledge of creating and maintaining forms of social media
• Knowledge of video production programs and public service announcements
• Knowledge of communication tools and technologies
• Skill in photographing events under a variety of conditions with the ability to produce documents for professional publication
• Skilled in writing social media posts and announcements
• Ability to maintain County Authorized Driver privileges
• Ability to plan, prioritize and organize a large volume of work in a timely and efficient manner
• Ability to organize work, establish priorities, work independently and complete assigned duties with minimal supervision
• Ability to develop and maintain effective working relationships with local media, employees, elected officials, and the general public
• Strong spoken and written (English) communication skills including the ability to compose and edit informational presentations, and to prepare and present information before elected officials, citizen groups and other audiences
• Ability to exhibit attention to detail with accuracy and precision while accomplishing tasks.
• Ability to operate small office equipment, including copy machines or multi-line telephone systems.
• Ability to process a large workload that includes several complicated administrative tasks that update frequently
• Ability to interpret and apply statistical data; develop instructional programs; and adapt instructional methods to various target audiences
• Ability to develop instructional programs
• Ability to adapt instructional methods to various target audiences

Preference may be given for:

• Experience developing and presenting educational programs
• Experience in public safety
• Public information, journalism or community engagement experience
• Experience with alert and warning origination software
• Experience with graphic design or videography
• Experience creating and managing content for websites, particularly in government or non-profit
• Experience supporting ADA compliance standards to electronic documents and printed materials
• Secondary bilingual language skills

Physical requirements and working conditions:

• While working in this position, the employee is required to constantly sit and rarely perform repetitive motions
• While working in this position, the employee is required to constantly work indoors

Additional Information / Examination Process

• Requires the ability to arrange and complete travel to various sites (using a car or other reliable transportation)
• Available for evening/weekend hours as needed for community events, meetings, presentations, etc.
• Employees in this classification are designated as Essential. An Essential Employee means the employee is considered necessary for the operation of County services. Essential Employees are required to report to work in the event of a weather incident, general emergency, or disasters when County offices are closed. They may be required to work overtime with little or no advance notice and may be required to report to work in emergency situations and/or after hours.

Kind of examination (may include):

1. An evaluation of training and experience
2. One or more interviews

Frederick County Government is committed to providing an inclusive work environment and complies with all applicable laws and regulations regarding workplace accommodation, including for individuals with disabilities. Applicants who require reasonable accommodation during the application and hiring process may contact the Talent Acquisition section of Human Resources. Inquiries about accommodations can be sent to View email address on click.appcast.io