Field Service Engineer (Territory: Chicago, Illinois)

Field Service Engineer

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Life Sciences, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

In this role as a Field Service Engineer, you will have the opportunity to be responsible for customer satisfaction in all aspects of the job. Increased throughput, decreased downtime, regular Preventive Maintenance, regular upgrades as deemed by Beckman Coulter technical staff. A clear advocate for the customer (internal and external) and a steward for the company.

This position reports to the North Central Service Manager and is part of the North Central District located in Midwest and will be working remotely to cover Chicago and surrounding suburbs of Illinois. Residency within Chicago and surrounding Illinois suburbs required.

In this role, you will have the opportunity to:

• Drive a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a "first time fix".
• Manage a customer account in its entirety, and when accessing an account, determine on where we can add more value by offering other services (i.e. reagents, consumables, additional or new equipment leads, service on non‐agreement instruments, etc.).
• Build and grow strong customer relationships while directly contributing to both individual and district revenue success. And play a key part in driving annual revenue targets, supporting field service maintenance agreement growth through monthly recurring billing, and partnering with Sales via lead generation initiatives. Achieve visibility and accountability, with an expected year‑over‑year growth target of 8–10%.

The selected candidate will possess the following:

• Experience using standard test equipment to troubleshoot and service instrumentation.
• Excellent customer communication skills, with the ability to clearly convey information and build strong relationships.

The essential requirements of the job include:

• Associate's degree in mechanical or electrical engineering, biological or life science, or a similar discipline, or equivalent military experience. Relevant professional experience may be considered in lieu of formal education.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to lift 50 pounds
• Must have a valid driver's license with an acceptable driving record
• Local travel is required for this role daily. Ability to travel overnight 25 ‐50% of the time.

It would be a plus if you also possess previous experience in:

• Prior field service experience in related field.
• Bachelor's degree in a scientific discipline.
• Highly computer literate (Microsoft Office Suite, PowerBI, Sales Force, ServiceMax)

Beckman Coulter Life Sciences, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that enhance our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Beckman Coulter Life Sciences, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote work arrangements for eligible roles and are committed to providing enriching careers, regardless of the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Your interview team will provide additional information about this remote work arrangement. Explore the flexibility and challenges that working at Beckman Coulter Life Sciences offers.

The salary range for this role is $60,000 – $80,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for sales incentive pay.

We offer a comprehensive benefits package, including paid time off, medical/dental/vision insurance, and a 401(k) plan, to eligible employees.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.