General Manager in Training

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. General Manager in Training Full Time GBGS Raleigh 2 Attachments 4 days ago Requisition ID: 1894 Salary: $50,000.00 Annually What is Great Big Game Show? In 2023, The Escape Game introduced something entirely new: Great Big Game Show . Great Big Game Show (GBGS) is an immersive, live-hosted experience where guests become contestants, competing in fast-paced mini-games on a soundstage inspired by their favorite TV game shows. Great Big Game Show is expanding rapidly across the United States, with 26 locations and 15 more locations opening in 2027. Copy and paste this link to see what it's like to be a game show host: Growth in salary with tenure and transferring to higher tier stores Location: We're opening in Park Central! 200 Park at North Hills Street Raleigh, NC 27609 In a full year, GMs will receive 15 PTO days (for sick, bereavement, or vacation use) per year after a 30-day waiting period. GMs may earn up to 8 floating holidays if you are required to work a holiday, as well as working 4 other days during the week in which the holiday occurred. The holidays you are eligible for are based on your start date as a GM. 100% individual medical coverage and 50% medical coverage for GM dependents. (Only legal spouses and natural-born or adopted children count as dependents.) GMs are also eligible for dental and vision insurance at 100% cost to the individual. Note: benefits are subject to change on an annual basis at open enrollment. 401(k) match up to 4% (normal eligibility requirement must be met before applying). 529 tuition savings plan. Long-term disability, short-term disability, life and accidental death & dismemberment insurance after a 60-day waiting period. Additional benefits information can be found by clicking here and here . Timeline On-the-ground training, including travel: December 1-20, 2026 Fully available for training: December 1, 2026-February 14, 2027 These dates are subject to change due to the nature of a new store launch. Description The General Manager is responsible for the success of their store across five main areas : Exceeding our guests’ expectations through exceptional hospitality At our core, we are a hospitality company that obsesses over the experience of every single guest. All Great Big Game Show locations have earned a 5.0 Google review rating by delivering an unexpected level of guest care. Upholding training and operational standards Ensuring excellence in our games, hosting, and day-to-day execution. Managing staffing and efficiency Building and maintaining staffing plans that flex with seasonality while balancing guest experience and labor efficiency. Maintaining world-class facilities Ensuring studios and back-of-house areas are clean, safe, fully functional, and consistently reflect the GBGS brand. Serving as the primary business leader of the location Owning the overall performance, culture, and results of the store. General Managers work closely with their Operations Leader at headquarters. These two roles operate as trusted partners, working side by side to lead the business. Strengthen GBGS culture by selflessly serving the team Hire enthusiastic, self-motivated, competent brand ambassadors Clearly communicate expectations around role requirements and the realities of the business, including late nights, weekends, and holidays Ensure team members are informed of store-level and company-wide updates Develop team members and create new leaders within the store Demonstrate genuine care so team members feel supported, engaged, and excited to work Ensure the GM or another manager is available as a resource whenever the business is open Guest Experience & Brand Representation Be accountable for all service failures or potential service failures and implement solutions Act as a brand ambassador who delivers an accurate, clear, and enthusiastic message about GBGS Seek guest feedback and use it to improve processes and procedures Operations & Facilities Lead a world-class operation and uphold the highest standards in studios and facilities Take full responsibility for cleanliness and safety in all front-of-house and back-of-house areas Ensure studios are fully functional and well maintained Partner with the Product Care team at HQ to troubleshoot and resolve issues quickly Training & Standards Relentlessly uphold GBGS operational and training standards Train and coach standards consistently with every team member Maintain mastery of all front-of-house roles, including Game Show Host and Guest Experience Specialist (front desk and sales). Maintain the integrity of all HR and financial processes Business Performance Comply with all finance standards, including payroll, cash controls, and expense reconciliation Deliver sustainable, healthy business results that create GBGS fans among both guests and team members Meet or exceed annual earnings targets through revenue optimization and cost management Build weekly schedules that balance excellent guest experiences with appropriate labor costs Create community awareness through partnerships with nearby restaurants, hotels, and local businesses Partner with HQ to develop a “one size fits one” strategy for the location Enthusiastically pilot new sales and marketing initiatives Job Requirements High school diploma or equivalent Leadership experience (6 months or more preferred) Full embodiment of our mission, vision, and values Willingness to be on-call during all hours of operation Ability to work nights, weekends, and holidays GBGS must be your sole employer during your time as General Manager Required attendance at the annual GM Escape event (typically held in Q4) Align with GBGS uniform standards for store managers You Might Be a Great Fit If: You genuinely enjoy interacting with guests You believe contestants are the star of the show You want to grow and appreciate regular feedback You care deeply about excellence and coaching others You enjoy a fast-paced, challenging leadership role Key Performance Indicators Staffing efficiency and labor management Staffing levels and hiring readiness for peak seasons Guest survey results and online reviews Store revenue and earnings performance Company Mission Statement To design and deliver epic interactive experiences for every single guest. Company Values Passion: We love our guests, our brand, and our games. Integrity: We endeavor to honor God through hard work, honesty, fairness, and generosity. Creativity: We are always expanding the boundaries of what is possible. Teamwork: We can best accomplish our goals by selflessly working together Excellence: We are relentless in our pursuit to be the best. Growth: We believe in expanding our business and developing our team members. Attachments (2) GBGS Uniform Standards.pdf Local Store 2026 Benefits Overview (with FSA) (4).pdf #J-18808-Ljbffr