Retail Store Manager

Job Summary Our Retail Store Managers lead teams to maximize the financial output of their stores through the optimization of talent, operational excellence execution, and delivering a rewarding guests and donor experience. Our Retail Store Managers act with urgency and are driven to achieve results. They thrive on building high performance teams that execute with excellence that is in accordance with established business practices as mandated by the agency’s policies, procedures and budget with the Mission, Vision, and Core values of Goodwill Industries of Middle Tennessee, Inc. Our Retail Store Manager will promote a positive work environment that celebrates our vision, mission and core values of Teamwork, Respect, Uprightness and Empowerment in every action and interaction with team members, donors, customers, management and persons served. Essential Functions Complies with company’s policies and DGR standard operating procedures (SOP’s) and the company’s safety and security policies and procedures. Responsible for the administration of Human Resources policies and procedures consistently, such as employment process (i.e. interviewing, hiring, etc.), corrective action, attendance and employee termination and coordinates with Human Resources as necessary. Prioritizes workload of all employees and validates execution of standard operating procedures. Drives production and sales to exceed financial goals. Creates and maintains a high‑performing management and store associate team through consistent selection, training, development, and motivation that fosters Goodwill’s mission, vision and core values. Responsible for achieving budgeted revenue income and production goals within their store to provide satisfactory financial support to the organization’s mission. Identifies work to be done, prioritizes and delegates to reach performance goals. Responsible for all employees and guests/donors’ well‑being and safety. Adheres to Goodwill’s store operational standards, including but not limited to opening and closing procedures, cash management, pricing, rotation schedule, processing donations, store outlet and trash returns, record keeping and reporting accurately. Performs all job functions within the store when needed. Oversees overall maintenance and general housekeeping of the building; reports all issues and repair recommendations to maintenance department in a timely manner. Ensures all employees receive appropriate training based on their job, including spot checking quality of work, coordinating with other departments as appropriate and implementing policies and procedures. Schedules proper coverage of the store, production and donation employees to ensure that sales will be maximized (days off, lunch breaks, and morning and afternoon rest periods, and arranging vacations). Ensures all employees are scheduled in a manner that ensures floor coverage while not exceeding preset labor hours. Operates store effectively to prevent unnecessary overtime hours while maximizing revenue per labor hour. Ability to work a flexible schedule, including evenings, holidays, overnights and weekends as necessary to meet the needs of the business. Performs store housekeeping duties as needed, including sweeping, mopping, vacuuming, wiping shelves and dusting (including restrooms and dressing rooms). Performs other duties as assigned by management. Qualifications Minimum Qualifications High School education; College Degree preferred. 5+ years of experience supervising teams of 30 or more employees; 5+ years of management experience is preferred; Retail management preferred. Strong familiarity with developing budgets and creating plans to exceed financial expectations. Focus on maintaining and improving Standard Operating Procedures (SOP’s). Experience with hiring and developing staff. Proficiency with the MS Office suite. Previous experience recruiting, hiring, training and developing staff, conducting performance reviews, and scheduling staff is required. Demonstrated capacity to embrace change. Demonstrated decision‑making abilities. Ability to analyze data to identify key issues and trends through the use of Metrics and Key Performance Indicators. Ability to understand, communicate, comply with and enforce policies and procedures. Ability to use data to set priorities and translate goals into action plans. Consistently pushes self and others for results. Manages internal and external communications. Ability to learn new processes quickly and possess strong organizational skills. Problem‑solving, prioritizing and multi‑tasking abilities. Works independently with minimal supervision. Able to travel to and work at other locations as needed. Basic math skills (addition, subtraction, multiplication and division); manages a budget. Ability to read and complete forms. Able to lift, carry, push or pull loads weighing over 50 pounds continuously. Basic computer skills (Basic Excel and E‑mail). Preferred Qualifications Bachelor’s degree is preferred. Valid driver’s license required. Experience working in donated goods is preferred. Experience in customer service is preferred. Experience in office management is preferred. Full‑Time Benefits Health and Prescription Insurance, 403(b) Retirement Plan, Paid Vacation, Holiday, & Sick Leave, Paid Bereavement Leave, Employee Assistance Program. Part‑Time Benefits 403(b) Retirement Plan, Paid Vacation & Sick Leave, Employee Assistance Program. #J-18808-Ljbffr