Operations Manager

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent, engaging them during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will provide your team with the tools needed for success while driving improvements in productivity and efficiency through data‑driven decisions and analytical problem‑solving. Your work will help keep customer expectations met, ensuring orders are delivered at the right time and to the right location. Responsibilities Support, mentor, and motivate your salaried and hourly workforce Lead large‑scope projects with site and regional impact Build and execute productivity plans through forecast reviews and determining productivity requirements, partnering with other leaders to load balance Manage safety, quality, productivity, and customer delivery promises Collaborate with all support teams—including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources—to develop plans that meet business objectives Lift up to 49 pounds and frequently push, pull, squat, bend, and reach Stand and walk for up to 12 hours during shifts Work in an environment where the noise level varies and can be loud Work in an environment that may experience variable temperatures and weather (delivering stations include outside loading departments) Continuously climb and descend stairs (applies to sites with stairs) Basic Qualifications 3+ years of employee and performance management experience Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Preferred Qualifications 1+ years of performance metrics, process improvement, or lean techniques experience Experience managing a team of 2+ salaried employees and 70+ indirect employees Experience scoping, leading, and implementing process improvements through Lean process, Kaizen, and/or Six Sigma Demonstrated problem‑solving and analytical skills Excellent customer service, communication, and interpersonal skills Track record of meeting or exceeding department performance goals A Bachelor's or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field Experience in one or more of the following environments: military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit . If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is $81,900.00 – $122,800.00 USD annually. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits, including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional Supplemental life plans), EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . Location: USA, TN, Mt. Juliet #J-18808-Ljbffr