Systems Administrator

Systems Administrator

Bachelor's Degree in Computer Science, Information Systems or other Information Technology major, or equivalent work experience.

Required tasks to be performed:

• Configure, tune, document, manage and monitor the operations of Linux-based operating system (OS) servers, Oracle Forms Fusion Middleware, and Azure Kubernetes Service for the agency. Support application deployment activities. Advise management on new or improved technologies and practices. Perform studies and evaluates new or enhanced information technology products. Provide support of system software through diagnosis of problems and implementation of changes to resolve problems and maintain software at the most current level. Oversee the operation of the systems, perform OS and application patching, and ensure backups are performed correctly. Support and maintain monitoring software.
• Coordinate with the security officer to protect the data of the agency. Help the agency continue to improve security practices and maintain best practices. Research and offer suggestions on furthering automation of tasks.
• Demonstrate strong relationships and interpersonal skills in working with program staff and vendor community. Effectively communicate with system management and networking teams to maintain coordinated infrastructure configuration. Support application development and effectively communicate application deployments. Consistently support the department goal of reducing team silos.
• This position serves as a customer service representative on behalf of this division when interacting with customers through all communication media, as well as when responding to incident/request service desk services.
• Maintain a working knowledge of established policies, procedures, and directives necessary to accomplish assignments and responsibilities. Contribute to team documentation supporting assigned functions, duties and responsibilities which provide opportunity for knowledge transfer. Must be able to write for technical and non-technical audiences.
• Serves as a trusted advisor to the Middle-Tier Support Team Manager and the Section Administrator. Assist in coaching, mentoring and training junior technical staff.

Required knowledge, skills & abilities (KSAs):

• 5+ years' experience directly supporting Linux server operating systems.
• Experience leveraging command line and scripting languages such as Bash, shell scripts, and YAML.
• Experience with Azure Cloud Infrastructure Technologies.
• Knowledge implementing and supporting of DevOps (including CI/CD) and DevSecOps processes.
• Knowledge supporting and maintaining code repositories, such as GitLab.
• Knowledge of container technologies, such as Docker and Kubernetes.
• Knowledge of networking, DNS, and Active Directory concepts.
• Ability to learn and adapt to new technologies.
• Ability to process information logically and solve problems.
• Ability to find, understand, and share information relevant to troubleshooting and project research.
• Ability to analyze, troubleshoot distributed systems.
• Ability to work as part of a team.
• Ability to effectively communicate verbal and written information.
• Basic familiarity with application programming and database concepts.
• Ability to work after normal work hours, weekends and holidays.
• Ability to work independently, but also ask questions when appropriate.
• Ability to provide thoughtful input based on experience and research.

Preferred knowledge, skills & abilities (KSAs):

• Knowledge of code technologies to employ IaC (Infrastructure as Code).
• Knowledge of Elasticsearch, or other, searching & analytics engines to assist with server logging maintenance.
• Familiarity with environmental regulatory business processes and practices.
• Knowledge and understanding of DEP's technical environment.